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- Tasks: Drive communication strategies and optimise support channels for merchants.
- Company: Leading financial solutions provider in Greater London with a focus on diversity.
- Benefits: Generous leave, health coverage, and a stake in the company's success.
- Why this job: Enhance customer satisfaction and collaborate with diverse teams to make a real impact.
- Qualifications: Experience in customer communications and strategic planning.
- Other info: Join a dynamic team with opportunities for personal and professional growth.
The predicted salary is between 36000 - 60000 £ per year.
A leading financial solutions provider in Greater London is seeking a Customer Communications Programme Manager. The ideal candidate will drive the strategy for communicating with merchants, optimize support channels, and enhance customer satisfaction. You will collaborate with various teams and be central to improving support experiences.
The company values diversity and offers generous leave, health coverage, and a stake in its success through their VSOP program.
Global Merchant Communications Strategist in London employer: SumUp
Contact Detail:
SumUp Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Global Merchant Communications Strategist in London
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. We can’t stress enough how valuable personal connections can be in landing that dream role.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their values and how they align with your own. We want you to shine and show them why you're the perfect fit for their team!
✨Tip Number 3
Practice your communication skills! As a Global Merchant Communications Strategist, you'll need to articulate your ideas clearly. We suggest doing mock interviews with friends or using online platforms to boost your confidence.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re always looking for passionate individuals who want to make a difference in customer communications.
We think you need these skills to ace Global Merchant Communications Strategist in London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Global Merchant Communications Strategist role. Highlight your experience in customer communications and any strategies you've implemented that align with the job description.
Showcase Your Collaboration Skills: Since this role involves working with various teams, don’t forget to mention your teamwork experiences. We want to see how you’ve successfully collaborated in the past to enhance customer satisfaction.
Be Clear and Concise: When writing your application, keep it straightforward. Use clear language and avoid jargon unless it’s relevant. We appreciate a well-structured application that gets straight to the point!
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at SumUp
✨Know Your Audience
Before the interview, research the company’s values and mission. Understand their approach to customer communications and how they engage with merchants. This will help you tailor your responses and show that you’re genuinely interested in their strategy.
✨Showcase Your Collaboration Skills
As a Global Merchant Communications Strategist, you'll need to work with various teams. Prepare examples of past experiences where you successfully collaborated with different departments. Highlight how your teamwork improved customer satisfaction or streamlined communication processes.
✨Be Ready to Discuss Metrics
The role focuses on optimising support channels, so be prepared to discuss how you've used data to drive decisions in previous roles. Bring specific examples of metrics you’ve tracked and how they influenced your communication strategies.
✨Emphasise Diversity and Inclusion
Since the company values diversity, think about how you can contribute to an inclusive environment. Share your thoughts on diverse communication strategies and how they can enhance customer experiences. This shows you align with their core values.
