At a Glance
- Tasks: Drive sales performance improvements and lead initiatives for measurable business results.
- Company: Join SumUp, a dynamic tech company focused on innovation and collaboration.
- Benefits: Enjoy 28 days paid leave, private health insurance, and a generous retirement scheme.
- Other info: Flexible learning opportunities and a supportive environment for growth.
- Why this job: Make an immediate impact on a key acquisition channel while developing your career.
- Qualifications: Experience in sales operations and strong data analysis skills required.
The predicted salary is between 56700 - 69300 £ per year.
Sales Excellence is a key driver of SumUp's Telesales acquisition strategy, playing a central role in defining the channel's direction, driving performance improvements and coordinating the initiatives needed to turn strategic priorities into measurable business results across Europe. The team works across functions and markets to continuously improve the channel's key performance metrics, ensuring that strategic decisions translate into tangible improvements in day-to-day execution.
For the next year, this role will help drive that agenda forward while the current owner is on parental leave, taking ownership of a portfolio of initiatives focused on improving channel performance, including lead engagement, conversion, pricing compliance and new products adoption. It's an opportunity to make a visible and immediate impact on a strategically important acquisition channel at SumUp, with clear priorities already in motion and genuine ownership over how initiatives are prioritised, implemented and translated into measurable results across markets.
What you'll do:
- Monitor and analyse key Telesales funnel performance metrics across markets.
- Identify trends and bottlenecks, proactively drive initiatives to address performance gaps, and propose and coordinate improvement solutions.
- Take ownership of a portfolio of channel initiatives, from setting milestones and managing dependencies through to delivery and follow-up.
- Partner with Sales leadership, Online Marketing, Product, Infrastructure, Enablement, Pricing and Analytics teams to shape process and tooling changes to improve the sales experience and our commercial offer.
- Lead change management for new tools, processes and KPIs, including communications, documentation and tracking adoption.
- Maintain the channel's playbooks, operating processes and feedback loops as its single source of truth.
- Partner with the Sales Leadership to shape and drive the Telesales channel strategy through quarterly planning and ongoing performance reviews, using performance insights and company-wide priorities to define direction, prioritise initiatives and continuously adapt the channel's agenda.
What we're looking for:
- Experience in sales operations, commercial operations or revenue operations, ideally with exposure to Telesales or inside-sales channels.
- Strong track record of leading cross-functional initiatives, managing dependencies and driving execution without relying on formal authority.
- Comfort using data, spreadsheets, dashboards and CRM reports (plus basic SQL) to investigate performance trends and inform decisions.
- Experience designing or improving sales processes, playbooks and KPIs, with a good understanding of CRM systems and sales tooling, as well as strong change management and adoption skills.
- Ability to work confidently with AI-enabled tools and automation workflows to spot opportunities and support their rollout.
Why you should join SumUp:
- Generous time off: enjoy 28 days of paid leave, plus bank holidays and special leaves.
- A dedicated annual L&D budget for attending conferences and/or advancing your career through further education.
- Health matters: private health insurance, including optical and dental.
- Life made easier: salary-sacrifice commuter benefits via Gogeta.
- Financial security: retirement scheme (SumUp matches 7% when you contribute 5%).
- Peace of mind: life insurance from MetLife for 2× your salary.
Job Application Tip: We recognise that candidates feel they need to meet 100% of the job criteria in order to apply for a job. Please note that this is only a guide. If you don't tick every box, it's ok too because it means you have room to learn and develop your career at SumUp.
(Senior) Sales Operations Manager in London employer: SumUp Inc.
At SumUp, we pride ourselves on being an exceptional employer, offering a vibrant work culture in the heart of London that champions diversity and inclusion. Our employees benefit from generous time off, a dedicated learning budget, and the opportunity to own a stake in our future success through our Virtual Stock Option programme. With a commitment to personal and professional growth, we provide a supportive environment where every team member can thrive and contribute to empowering small businesses globally.
StudySmarter Expert Advice🤫
We think this is how you could land (Senior) Sales Operations Manager in London
✨Get Involved in Local Networking Events
Sales and business development thrive on personal connections, so hit up local networking events! These gatherings are a goldmine for temporary roles, allowing us to meet potential employers like SumUp Inc. in person and leave a memorable impression.
✨Leverage Industry-Specific Job Boards
Jump onto job boards tailored for sales roles like SalesGravy or AngelList. Temporary positions often pop up there, so keep your eyes peeled and apply directly to roles that excite you — this could fast-track your application with companies like SumUp Inc..
✨Perfect Your Elevator Pitch
In sales, we know how crucial first impressions are. Craft a snappy elevator pitch that highlights your strengths and your interest in temporary roles. That way, when you meet someone from SumUp Inc. or another potential employer, you’re ready to wow them on the spot!
✨Follow Up and Stay Engaged
After applying for a temporary position, don’t sit back and wait! Shoot a follow-up email about a week later. This shows your enthusiasm for the role at SumUp Inc. and helps keep you on their radar — you might just make the right kind of noise!
We think you need these skills to ace (Senior) Sales Operations Manager in London
Some tips for your application 🫡
Show Off Your Sales Skills:In sales and business development, it's all about proving you can drive results. Make sure your CV highlights any previous experience in hitting targets or boosting sales. Numbers really speak — include any sales figures or goals you've smashed to grab our attention!
Tailor Your Cover Letter to the Role:This is your chance to shine! Talk about why you're excited about the temporary role at SumUp Inc. and how your skills can help us thrive. We want to see your motivation and how you can bring value to our team in a short period.
Highlight Your Relationship-Building Skills:Sales is all about connections. In your application, don't forget to mention your ability to build relationships with clients or colleagues. Share any examples where you've successfully nurtured partnerships or handled client objections — these stories can really help us see your potential.
Be Clear About Your Availability:Since this is a temporary position, let us know when you're available to start and how flexible you are with hours. This clarity helps us assess how well you fit into our immediate needs at SumUp Inc.!
How to prepare for a job interview at SumUp Inc.
✨Know Your Numbers
In sales and business development, being numbers-savvy is crucial. Brush up on key metrics like conversion rates and sales growth percentages that are relevant to the role at SumUp Inc.. It’s all about showing you can analyse data to drive better decisions.
✨Be Prepared for Role-Play Scenarios
Expect role-play scenarios where you're asked to sell a product or handle objections. It’s a great chance to showcase your communication skills and your approach to overcoming challenges. Practice these with a friend or in front of the mirror – it can really help you feel at ease during the interview!
✨Highlight Flexibility and Adaptability
Since this is a temporary gig, emphasise your adaptability and willingness to jump in quickly. Share examples of how you've successfully adjusted to changes in previous roles or projects. SumUp Inc. will want to know you're ready to hit the ground running.
✨Showcase Your Network and Collaborations
Temporary roles often require a strong network. Bring up any partnerships or connections you have that could benefit SumUp Inc.. Whether it’s past clients or industry contacts, showing you can leverage relationships is a big plus in sales!
