Transaction Monitoring Pre-Sales Manager (EMEA)

Sumsub is a leading full-cycle verification platform that enables scalable compliance. From identity and business verification to ongoing monitoring, our platform adapts to different risk appetites and market demands, ensuring global compliance. It allows customizing analytics and workflows with a no-code interface. Over 4,000 clients trust Sumsub to accelerate growth, prevent fraud, and maintain compliance worldwide.

We are looking for a Transaction Monitoring Pre-Sales Manager (EMEA) to join our dedicated TM Pre-Sales team and support Tier-3 customers. In this role, you will act as a key bridge between Sales, Product, and clients, helping prospects understand the value of Sumsub’s transaction monitoring, Travel Rule, and anti-fraud solutions and confidently progress toward contract signing. You will play a critical role in aligning client business and technical requirements with our solution, guiding prospects through evaluation and decision-making stages while ensuring clarity around system capabilities, integration expectations, and compliance considerations. This position is focused on enabling informed decisions and driving opportunities forward, while collaborating closely with internal teams to ensure smooth transition into implementation.

What You Will Be Doing:

• Support prospective Tier-3 clients throughout the pre-sales journey, helping guide them from initial engagement through evaluation and toward contract signing.
• Engage with clients via chat and calls to understand their business context, transaction monitoring and anti-fraud needs, and key risk and compliance requirements.
• Collect, clarify, and validate business and technical requirements to ensure alignment between client expectations and Sumsub’s solution.
• Occasionally deliver product demos to help clients understand relevant use cases, capabilities, and value of the platform.
• Support clients during testing and evaluation phases by helping them understand system behaviour, configuration options, and expected outcomes.
• Explain integration approaches, requirements, and workflows, and ensure a smooth handover to Solution Architects for technical implementation.
• Act as a trusted point of contact during the decision-making phase, helping clients navigate questions related to AML, fraud prevention, and transaction monitoring concepts.
• Collaborate closely with Sales, Solution Architects, Product, and Compliance teams to share client feedback and support continuous improvement of the solution and pre-sales processes.

About You:

• Familiarity with AML and financial crime prevention concepts, including transaction monitoring, crypto compliance and Travel Rule requirements, as well as behavioural risk signals and anti-fraud approaches, with the ability to discuss these topics in a practical, business-oriented way.
• Comfortable engaging in pre-sales technical discussions, including reviewing APIs, supporting testing and evaluation phases, and collaborating with client technical teams prior to implementation handover.
• Strong communication and presentation skills, with the ability to clearly explain technical and regulatory topics to both technical and non-technical stakeholders.
• Gather, validate, and document business and technical requirements using a standardised requirements template, ensuring consistency and alignment.
• Confident managing multiple prospects in parallel in a fast-paced, high-volume environment.
• Pragmatic and solution-oriented mindset, with a strong focus on scalability, efficiency, and progressing opportunities toward closure.

What We Offer:

• Remote-first, trust-based culture. Work from the place that works best for you.
• True flexibility. We do not fix you to a 9-to-5 schedule.
• Extra time off. Your birthday is a holiday here.
• Work that matters. Our mission is to build a digital world that is secure, accessible and inclusive for everyone.
• Compensation. We offer fair and transparent pay, benchmarked to the market.
• Truly global. We work across continents and time zones.
• Growth built in. Clear goals, open feedback and personal development plans.
• Team offsites. Trips are fully covered, so you can meet, collaborate, and recharge together.
• Getting you set up. We make sure you have access to the tools and hardware you need to do your work well.
• Friendly by design. We keep things human, open and kind.

The hiring stages: TA screening → Hiring Manager Interview → Final Interview. Sounds like a great opportunity for your career development? Then go ahead and apply! We are a global community of innovators, creators, and thinkers, and we believe that diversity fuels our innovation. Sumsub is proud to be an equal opportunity employer, committed to building a diverse and inclusive workforce. We welcome applications from people of all backgrounds, cultures, genders, experiences, abilities and perspectives. Join us in shaping the future inclusively.