Sumsub is seeking a Product Support Lead for Sumsub ID to own the end-to-end consumer support experience, blending product and support to reduce friction and improve self-service. This senior IC role reports to the Head of QA Support and collaborates with the Head of Reusable Identity to set priorities.
You will shape AI and human support interactions, maintain help content, and drive improvements across product, design, and engineering while ensuring GDPR-related requests are routed efficiently.
#J-18808-Ljbffr
Product Support Lead, Identity (Consumer ID) employer: Sumsub
At Sumsub, we pride ourselves on being an exceptional employer that fosters a dynamic and inclusive work culture, where innovation and collaboration thrive. Our remote work environment offers flexibility and the opportunity to engage with a diverse team of experts, while our commitment to employee growth ensures that you will have access to continuous learning and development opportunities. Join us to make a meaningful impact in the KYB space and be part of a company that values your contributions and supports your career aspirations.
