Community Manager in London

Sumsub is a leading full-cycle verification platform that enables scalable compliance. From identity and business verification to ongoing monitoring, our platform adapts to different risk appetites and market demands, ensuring global compliance. It allows customizing analytics and workflows with a no-code interface. Over 4,000 clients trust Sumsub to accelerate growth, prevent fraud, and maintain compliance worldwide.

Now we are looking for a Community Manager to join our Social Media Team. This role includes community building across the company’s main social media platforms and Reddit, as well as strengthening the brand voice and increasing user engagement with the company’s content.

What You Will Be Doing:

• Build and grow Sumsub’s community by actively engaging in discussions, commenting, and responding to audiences on LinkedIn, Instagram, and Reddit.
• Own Sumsub’s corporate Reddit community by creating content, moderating discussions, and ensuring all conversations remain professional, constructive, and aligned with the brand’s tone of voice.
• Engage with relevant subreddits by contributing to discussions and sharing expert insights on digital identity verification, compliance, AI fraud, and fraud prevention.
• Monitor conversations and mentions related to Sumsub, competitors, and key industry topics through social listening.
• Track, analyze, and report on community performance metrics, providing insights and recommendations for improvement.
• Collaborate with Marketing, Product, and Legal teams to ensure messaging accuracy and relevance within community discussions.

About You:

• 2+ years of in-house or agency experience in community building and management, demonstrating measurable growth in community size, engagement rate, and followers, preferably within B2B or tech-driven brands.
• Native English speaker or fluent in English (C1+).
• Strong copywriting and conversational writing skills, with a solid understanding of tone of voice and audience expectations across platforms like LinkedIn, Reddit, and Medium.
• Confident communicator, comfortable engaging in public discussions, asking questions, and responding to comments — including complex or sensitive topics.
• Have a sense of humor and are comfortable moving beyond overly formal or corporate language to humanize brand communication.
• Understands community dynamics and platform-specific rules (especially Reddit) and can engage authentically without sounding promotional.
• Calm and constructive when handling criticism or negative feedback.

What We Offer:

• Remote-first, trust-based culture. Work from the place that works best for you. No mandatory office days, no attendance trackers.
• True flexibility. We do not fix you to a 9-to-5 schedule. You can adjust your working hours when needed, as long as your day stays productive and in sync with the team.
• Extra time off. Your birthday is a holiday here. Add to that 10 personal days each year, seven sick days without paperwork, and extra time to enjoy Christmas and New Year.
• Work that matters. Our mission is to build a digital world that is secure, accessible and inclusive for everyone.
• Compensation. We offer fair and transparent pay, benchmarked to the market.
• Truly global. We work across continents and time zones, with teammates and customers from all over the world.
• Growth built in. Clear goals, open feedback and personal development plans.
• Team offsites. Sometimes just Slack is not enough. That is why we meet in person a few times a year.
• Getting you set up. We make sure you have access to the tools and hardware you need to do your work well.
• Friendly by design. Our logo is a dog for a reason. We keep things human, open and kind.

The hiring stages: TA screening -> Interview with Social Media Lead -> Assignment -> Final Interview with Communications Director. Sounds like a great opportunity for your career development? Then go ahead and apply!

We are a global community of innovators, creators, and thinkers, and we believe that diversity fuels our innovation. Sumsub is proud to be an equal opportunity employer, committed to building a diverse and inclusive workforce. We welcome applications from people of all backgrounds, cultures, genders, experiences, abilities and perspectives. Join us in shaping the future inclusively.