Sumsub is seeking a Product Support Lead for Sumsub ID (IC) in a remote-friendly setup. This senior, individual-contributor role sits at the intersection of Product and Support, owning the end-to-end user support journey and ensuring issues are resolved efficiently with AI and human support where needed.
You will partner with the Head of Reusable Identity and Head of QA Support to shape the support experience, update help content, and drive improvements across CSAT, escalation, and self-service
#J-18808-Ljbffr
Identity Product Support Lead (Remote) employer: Sumsub
At Sumsub, we pride ourselves on being an exceptional employer that fosters a dynamic and inclusive work culture, where innovation and collaboration thrive. Our remote work environment offers flexibility and the opportunity to engage with a diverse team of experts, while our commitment to employee growth ensures that you will have access to continuous learning and development opportunities. Join us to make a meaningful impact in the KYB space and be part of a company that values your contributions and supports your career aspirations.
