At a Glance
- Tasks: Manage customer relationships and help them maximise value from our innovative products.
- Company: Join a leading AI-powered trust infrastructure company with a global presence.
- Benefits: Enjoy remote work, flexible hours, extra time off, and competitive pay.
- Other info: Be part of a diverse team that values individuality and collaboration.
- Why this job: Make a real impact in a mission-driven company focused on security and accessibility.
- Qualifications: Experience in customer success or account management in B2B SaaS or fintech.
The predicted salary is between 40500 - 49500 £ per year.
Sumsub is the first AI-powered trust infrastructure for compliance operations at scale. It connects identity and business verification, fraud prevention, transaction monitoring, and risk workflows, helping teams reduce manual work and enter new markets. Trusted by over 4,000 clients across financial services, crypto, mobility, trading, marketplaces, education, and iGaming, including Bybit, Bitpanda, Wirex, Avis, Vodafone, Duolingo, and Kaizen Gaming. Sumsub is recognized as a Great Place To Work® in the US and rated 4.5 out of 5 on Glassdoor. Our 1,000+ people around the world back it up, too: 92% are proud to be Sumsubers, and 90% say their work is interesting and challenging.
We’re looking for a Junior Customer Success Manager to manage a portfolio of business customers, help them get value from Sumsub’s products, and drive customer retention and account growth.
What You Will Be Doing:
- Managing a portfolio of existing customers and acting as their main point of contact, understanding their business goals and building relationships with business and technical stakeholders.
- Holding regular customer meetings and quarterly business reviews to discuss product usage, success metrics, plans for future periods and next steps for driving relationships.
- Managing renewals and identifying potential churn risks, working with customers and internal teams to address them.
- Identifying and developing upsell and cross-sell opportunities based on each customer’s needs.
- Helping customers get more value from our products by explaining relevant features and guiding them through new functionality.
- Working with Sales, Solution Architects, Support, Product, and other internal teams to resolve customer issues and follow through on agreed actions.
- Sharing customer feedback internally to help improve our products and customer experience.
About You:
- Relevant experience in customer success, account management, business development, or a similar client-facing role in B2B SaaS, fintech, payments, or crypto, involving ongoing customer relationships.
- Understanding of customer retention, renewals, and account growth, with the ability to recognise relevant upsell and cross-sell opportunities.
- Ability to learn a technical product and explain its features and business value clearly.
- Ability to analyse customer usage and performance data and turn it into clear insights and recommendations.
- Strong organisational skills, with the ability to prioritise across multiple accounts, take initiative, and follow through on commitments.
- Advanced English, with the ability to confidently lead customer calls, present findings, and communicate clearly in writing.
- Familiarity with KYC, KYB, AML, or fraud prevention would be a plus.
What We Offer:
- Remote-first, trust-based culture. Work from the place that works best for you. No mandatory office days, no attendance trackers.
- True flexibility. We do not fix you to a 9-to-5 schedule. You can adjust your working hours when needed, as long as your day stays productive and in sync with the team.
- Extra time off. Your birthday is a holiday here. Add to that 10 personal days each year, seven sick days without paperwork, and extra time to enjoy Christmas and New Year.
- Work that matters. Our mission is to build a digital world that is secure, accessible and inclusive for everyone.
- Compensation. We offer fair and transparent pay, benchmarked to the market.
- Truly global. We work across continents and time zones, with teammates and customers from all over the world.
- Growth built in. Clear goals, open feedback and personal development plans.
- Team offsites. Sometimes just Slack is not enough. That is why we meet in person a few times a year.
- Getting you set up. We make sure you have access to the tools and hardware you need to do your work well.
- Friendly by design. Our logo is a dog for a reason. We keep things human, open and kind.
The hiring stages: TA screening -> Test Assignment -> Hiring Manager Interview -> Final Interview.
We are a global community of innovators, creators, and thinkers, and we believe that diversity fuels our innovation. Sumsub is proud to be an equal opportunity employer, committed to building a diverse and inclusive workforce. We welcome applications from people of all backgrounds, cultures, genders, experiences, abilities and perspectives.
This role is open to candidates in multiple countries, and compensation differs based on the candidate’s confirmed work location.
Junior Customer Success Manager EU/UK Customer Operations · · employer: Sumsub Inc.
At Sumsub, we pride ourselves on being an excellent employer by fostering a remote-first, flexible work culture that encourages innovation and collaboration. Our commitment to employee growth is evident through continuous learning opportunities and the chance to lead impactful projects in the rapidly evolving field of AI-driven compliance. Join us in the UK to be part of a dynamic team that values your contributions and empowers you to make a real difference in the industry.
StudySmarter Expert Advice🤫
We think this is how you could land Junior Customer Success Manager EU/UK Customer Operations · ·
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Sumsub Inc.. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Sumsub Inc. before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Junior Customer Success Manager EU/UK Customer Operations · ·
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Sumsub Inc.:Your cover letter is your chance to shine! Tell us why you want to work at Sumsub Inc. specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Sumsub Inc.!
How to prepare for a job interview at Sumsub Inc.
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
