At a Glance
- Tasks: Support customers with advanced technical expertise and drive their success using Sumo Logic.
- Company: Join Sumo Logic, a leader in cloud-native SaaS analytics.
- Benefits: Flexible travel, competitive salary, and opportunities for professional growth.
- Other info: Engage with executives and enjoy a dynamic work environment.
- Why this job: Make a real impact by helping customers navigate complex tech challenges.
- Qualifications: Experience in SaaS, strong problem-solving skills, and a customer-centric approach.
The predicted salary is between 36000 - 60000 £ per year.
Sumo Logic, Inc. empowers the people who power modern, digital business. Through its SaaS analytics platform, Sumo Logic enables customers to deliver reliable and secure cloud-native applications. Our platform observes, monitors, and secures modern digital business solutions. As a true cloud-native SaaS solution, you will be working on the cutting edge of cloud technology to deliver a world-class technical experience to our customers, thus enabling them to meet their business outcomes.
We are seeking a highly skilled Technical Account Engineer. As a trusted customer advisor, Technical Account Engineers (TAE) not only help our customers understand best practices to maximize Sumo Logic’s value, drive customer ROI and also delve deep into the technical nuances of our platform. You’ll be hands-on, assisting customers in navigating the complexities of Sumo Logic and leading strategic growth through robust relationships with users and executives in partnership with the Sumo Logic account team. Your expertise in advanced training, complex problem-solving, and enabling technology adoption will be crucial. We support customers across various verticals with specialized needs in information security, DevSecOps, and observability and monitoring. This role offers the excitement of joining Sumo’s team, which is renowned for tackling our customers’ most intricate security and operational challenges. As a TAE, you’ll have visibility up to the CEO level and engage with our executive team on strategic initiatives.
Travel Requirements: Flexible, but generally once or twice a quarter (10-15%). Customer Visits Corporate Visits for Training, mandatory meetings, etc.
Responsibilities:
- Advanced Technical Expertise: Hands-on keyboard experience and consultative skills.
- Strategic Adoption Drive: Facilitate training on advanced features and practices, aligning with the customer’s specific usage of Sumo Logic.
- Customized Success Planning: Work closely with customers to understand their unique requirements and challenges, ensuring alignment with their expected business outcomes through a hands-on, consultative approach to build their adoption plan, then help them to achieve it and track progress.
- Risk Mitigation and Planning: Ability to identify financial and adoption risks within an account and pull the team together to create a thorough plan to turn risky situations into an advocacy scenario.
- Growth Strategy Development: Collaborate with the account team to formulate and implement strategies that balance customer needs with Sumo Logic’s business growth.
- Proactive Monitoring and Support: Vigilantly monitor customer KPIs, proactively address deployment issues, and drive product roadmap suggestions from customer feedback.
- Executive Engagement: Conduct Quarterly Business Reviews and monthly health check calls, maintaining a proactive, strategic presence in the account team.
- Data Analysis: Ability to look at data and infer usage patterns.
Required Qualifications And Skills:
- Extensive SaaS Experience: Proven track record in a technical role managing multiple customer accounts, preferably with a background in DevOps Engineering, SOC analysis, or similar technical positions.
- Customer-Centric Approach: Passionate about customer satisfaction and problem-solving.
- Relationship Management: Demonstrated ability in managing relationships across various levels, from technical practitioners to executives.
- Communication Excellence: Professional and clear communication skills, adept in both executive meetings and technical workshops.
- Ambiguity Navigation: Ability to work with uncertainty and proactively seek necessary support.
- Account Management Prowess: Demonstrable skills in managing multiple accounts with a keen eye for detail.
- Familiar with Cyber Security frameworks and their applications in the secure DevOps lifecycle.
- Curiosity to learn about the customer base and curiosity to continue learning.
Desired Qualifications And Skills:
- Monitoring Platform Experience: Proficiency in Sumo Logic or similar platforms (e.g., Splunk, Data Dog, Elastic, New Relic, AppDynamics, VMWare Tanzu).
- Cloud Services Knowledge: Hands-on experience with AWS, GCP, Azure, or other cloud services.
- Query Language Proficiency: SQL or similar query language skills.
- Security and Operations Background: Experience in monitoring and alerting in security, operations, or SecDevOps settings.
- Advanced Technologies: Kubernetes expertise (including HELM) and data analytics knowledge are highly advantageous.
- OSS skills in Otel, Prometheus, and Falco are a plus.
- Sumo Logic experience is a big plus but not required.
Sumo Logic, Inc. helps make the digital world secure, fast, and reliable by unifying critical security and operational data through its Intelligent Operations Platform. Built to address the increasing complexity of modern cybersecurity and cloud operations challenges, we empower digital teams to move from reaction to readiness—combining agentic AI-powered SIEM and log analytics into a single platform to detect, investigate, and resolve modern challenges. Customers around the world rely on Sumo Logic for trusted insights to protect against security threats, ensure reliability, and gain powerful insights into their digital environments.
Technical Account Engineer in London employer: Sumo Logic
At Sumo Logic, we pride ourselves on being an exceptional employer that fosters a culture of innovation and collaboration. Our Technical Account Engineers enjoy a dynamic work environment where they can engage directly with executives, drive customer success, and develop their skills in cutting-edge cloud technology. With a strong focus on employee growth and a commitment to work-life balance, including flexible travel requirements, Sumo Logic is dedicated to empowering our team members to thrive both personally and professionally.
StudySmarter Expert Advice🤫
We think this is how you could land Technical Account Engineer in London
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend meetups, webinars, or even just grab a coffee with someone who works at Sumo Logic. Building relationships can open doors that a CV just can't.
✨Tip Number 2
Show off your skills! When you get the chance to chat with potential employers, be ready to discuss your hands-on experience and how you've tackled complex problems in the past. Real-life examples will make you stand out.
✨Tip Number 3
Be proactive! If you see a job opening at Sumo Logic, don’t just apply—reach out to someone on the team. A quick message expressing your interest can make a huge difference and show you're genuinely keen.
✨Tip Number 4
Keep learning! Stay updated on the latest trends in SaaS, cloud technology, and security. Share what you learn with others in your network. This not only boosts your knowledge but also positions you as a thought leader in the field.
We think you need these skills to ace Technical Account Engineer in London
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Technical Account Engineer role. Highlight your SaaS experience and any relevant technical skills that align with what we’re looking for at Sumo Logic.
Showcase Your Problem-Solving Skills:We love candidates who can demonstrate their problem-solving abilities. Share specific examples from your past roles where you tackled complex issues, especially in a customer-centric environment.
Be Clear and Concise:When writing your application, keep it professional but also clear and to the point. We appreciate well-structured communication, so make sure your ideas flow logically and are easy to understand.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to see what you bring to the table!
How to prepare for a job interview at Sumo Logic
✨Know Your Tech Inside Out
As a Technical Account Engineer, you’ll need to demonstrate your hands-on experience with SaaS platforms and cloud services. Brush up on Sumo Logic’s features and functionalities, and be ready to discuss how you’ve used similar tools in past roles. This will show your technical expertise and ability to solve complex problems.
✨Showcase Your Customer-Centric Approach
Prepare examples that highlight your passion for customer satisfaction. Think of times when you’ve gone above and beyond to help clients understand a product or resolve an issue. This will illustrate your consultative skills and ability to build strong relationships, which are crucial for this role.
✨Be Ready for Strategic Discussions
Since you’ll engage with executives, practice discussing growth strategies and risk mitigation plans. Familiarise yourself with common challenges customers face and how you can help them achieve their business outcomes. This will demonstrate your strategic thinking and ability to align customer needs with company goals.
✨Prepare for Data-Driven Conversations
You’ll need to analyse customer KPIs and usage patterns, so be prepared to discuss how you’ve used data to drive decisions in previous roles. Bring examples of how you’ve monitored performance and suggested improvements based on data insights. This will showcase your analytical skills and understanding of the importance of metrics in customer success.
