At a Glance
- Tasks: Drive client partnerships and enhance account management across Sumo's diverse projects.
- Company: Join a leading creative tech company with a focus on collaboration and innovation.
- Benefits: Flexible working, personalised benefits, generous holiday, and health perks.
- Other info: Enjoy a vibrant workplace culture with fun activities and excellent career development opportunities.
- Why this job: Make a real impact by building strong, long-term client relationships in a dynamic environment.
- Qualifications: Experience in account management or client services, with strong relationship-building skills.
The predicted salary is between 45000 - 55000 £ per year.
Preference for hybrid working visiting our UK sites (Sheffield, Nottingham, Leeds and Leamington Spa).
However, we are open to exploring hybrid or remote (within the UK) working arrangements.
The Partnerships Manager is responsible for driving world-class account management and client service across Sumo, helping us build deeper, stronger and more valuable long-term relationships with our clients.
Working across all three Sumo verticals, the role sets the standard for what great client partnership looks like and supports Account Sponsors, studio leaders and commercial teams to deliver it consistently.
They bring commercial drive, customer focus and structure to the way we manage our most important relationships, ensuring we understand our clients, anticipate their needs, follow through on our commitments and continually look for ways to add value.
The Partnerships Manager owns Sumo's account management framework, processes and cadence, but their role goes beyond ensuring that process is followed.
They use the framework to drive action: identifying where relationships can be strengthened, where client experience could be improved, where risks need intervention and where there are opportunities to deepen or broaden Sumo's partnerships.
They work closely with Account Sponsors to translate long-term account ambitions into clear, actionable plans and ensure Sumo brings together the right people and capabilities from across the business around the client.
Supported by the Commercial Analyst, the Partnerships Manager uses client, relationship and commercial data to create a clear Sumo-wide view of account health and ensure insight leads to meaningful action.
Ultimately, the role helps Sumo become known not only for the quality of the work we deliver, but for the quality of the partnership and service clients experience when working with us.
Strong experience in account management, partnerships, client services or commercial roles, ideally in games, creative services or technology.
A strong client-service mindset, with a passion for building exceptional, long-term partnerships.
Commercial judgement and the ability to identify opportunities to strengthen, retain and grow accounts.
Experience turning account strategies into clear plans, actions and outcomes.
Strong relationship-building and influencing skills, with confidence working across senior and varied stakeholders.
An analytical mindset, using data and insight to drive action and decision-making.
The ability to create effective processes and structure without unnecessary bureaucracy.
A collaborative, Sumo-wide mindset, connecting people and capabilities around the needs of the client.
Experience of CRM systems such as Pipedrive and knowledge of the games industry is essential.
Sumo understands the importance of having control over your benefits.
That's why we offer a flexible, personalised benefits package designed to meet your unique needs, no matter where you are in your career.
Money: Flexible benefits allowance, salary sacrifice pension, benefits hub, payroll giving, an employee referral scheme (up to 1,000), financial/home buying consultations, workplace ISA and other schemes for tech loans, car loans and bicycles.
Lifestyle: Flexible working, 21 free choice days holiday, bank holidays, birthday day off, Christmas shutdown (Christmas Eve to New Year) and options to buy or sell up to a week of annual leave*.
Health and
Wellbeing: Dental insurance*, income protection, life assurance, BUPA private healthcare*, leading EAP programs (remote GP, mental health, physio, nutrition, lifestyle coaching and medical second opinions), critical illness cover*, health cash plan* and funded flu vaccines/eye tests.
Development: Structured Personal Development, regular appraisals and 5 learning days per annum.
Extra
Perks: A variety of in-studio perks, regular care packages, studio days out (family welcome), studio-led social activities (game jams, yoga, quizzes, life drawing and more), sabbaticals (at 10 years service) and annual gaming subscription.
*Opt-in benefits (part of our flexible benefits options).
Partnerships Manager employer: Sumo Digital
At Sumo Digital, we pride ourselves on being an exceptional employer that fosters a collaborative and innovative work culture. Our Sheffield studio offers a hybrid working model, allowing for flexibility while engaging with a diverse range of clients and partners across Asia. We are committed to employee growth, providing opportunities for professional development and the chance to work on high-impact projects that shape the future of game development.
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We think this is how you could land Partnerships Manager
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We think you need these skills to ace Partnerships Manager
Some tips for your application 🫡
Highlight Your Analytical Skills:In the business intelligence field, showcasing your analytical skills is a must. Make sure your CV includes relevant experience with data analysis tools, programming languages like SQL or Python, and any projects where you've interpreted complex data sets to drive business decisions.
Showcase Your Business Acumen:Don't just focus on data; show us how you can apply your insights to real-world business problems. Highlight projects where you made a tangible impact on company performance, and be prepared to explain your thought process in your cover letter.
Tailor Your Documents for Us:When applying for a full-time role at Sumo Digital, tailor your CV and cover letter to reflect our organisational goals and strategies. Mention specific tools and methodologies that align with what we do—this shows you’ve done your homework and are genuinely interested in our mission!
Include Relevant Certifications:Certifications like Google Data Analytics or similar qualifications can really make you stand out in business intelligence. Include these in your application, as they demonstrate your commitment to the field and your willingness to stay current with industry standards.
How to prepare for a job interview at Sumo Digital
✨Show off your analytical skills
In a business intelligence role, you're going to need to demonstrate your analytical prowess. Be prepared to discuss specific tools you've used, like SQL, Tableau, or Power BI. Have real-world examples ready where you’ve turned data into actionable insights – this is what makes us shine in interviews!
✨Practice your technical know-how
Expect some technical questions during the interview that dive deep into your understanding of data modelling and analytics frameworks. Brush up on your knowledge of data warehousing concepts and be ready to tackle any real case scenarios they might present. They’ll want to see how you approach problems using your BI toolkit.
✨Portfolio of Projects
Since it's a full-time role, having a strong portfolio is key! Compile case studies demonstrating your previous projects, preferably showing how your insights led to business improvements. This can help us display how you think through complex datasets and your problem-solving process, which is what employers are keen on seeing.
✨Know their business model
Get familiar with Sumo Digital’s business model and recent data-driven decisions. Be prepared to discuss how your skills can specifically support their objectives or challenges. Understanding their landscape shows that you’re not just a data buff, but you’re also genuinely interested in how BI can impact their bottom line.
