Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Drive sales of aftersales services and provide exceptional customer support.
- Company: Join Summit Systems, a leader in the plastics industry with a dynamic team.
- Benefits: Enjoy competitive salary, performance bonuses, private healthcare, and 25 days holiday.
- Why this job: Make a real impact by enhancing client operations and driving business success.
- Qualifications: Experience in customer care management and strong problem-solving skills required.
- Other info: Flexible working hours and excellent career growth opportunities await you.
The predicted salary is between 28800 - 43200 £ per year.
This range is provided by Summit Systems Ltd. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Bonus: Performance-based
Benefits: Private Health Care, Pension Scheme, 25 Days Holiday (increased with service)
About the Role: Summit Systems, a leader in the plastics industry, is seeking a dynamic and results-driven Aftersales Manager to join our team. In this role, you will be responsible for driving the sales of servicing contracts, spare parts, breakdown cover, and training services for our cutting-edge plastics ancillaries and process cooling systems. You will work closely with both sales and technical teams to ensure the delivery of exceptional service and support to our clients, enhancing their operational efficiency and reliability.
Key Responsibilities:
- Develop and implement strategies to increase sales of aftersales services, including servicing contracts, spares, upgrade kits, and equipment training.
- Provide exceptional customer service, addressing client needs and promptly resolving issues.
- Collaborate with sales and technical teams to identify and pursue upselling and cross-selling opportunities.
- Monitor market trends and competitor activities to keep the business ahead in the industry.
- Prepare and present regular reports on sales performance and customer feedback.
- Provide technical expertise and support to internal teams and clients.
- Maintain effective communication strategies to ensure timely project/product delivery and customer satisfaction.
- Stay updated on industry trends, advancements, and technologies in process cooling systems.
- Identify and implement improvement and sales opportunities across the business.
Key Requirements:
- Proven experience in aftersales services or customer care management, preferably within the plastics ancillaries or process cooling industries.
- Excellent customer relationship management skills, with a strong track record of maintaining long-term client relationships.
- Strong problem-solving abilities and the ability to resolve technical issues quickly.
- Exceptional communication and interpersonal skills.
- Ability to manage multiple projects and priorities simultaneously.
- A solid understanding of the technical aspects of the products and services offered.
- Proven ability to meet or exceed sales targets, with strong negotiation skills.
Why Join Summit Systems?
- Competitive salary with performance-based bonuses.
- Company vehicle with fuel card.
- Hybrid working and flexible hours.
- Private health care and pension scheme.
- 25 days holiday plus additional days with service.
Seniority level: Mid-Senior level
Employment type: Full-time
Job function: Sales and Customer Service
Industries: Industrial Machinery Manufacturing
Customer Service Manager in England employer: Summit Systems Ltd
Contact Detail:
Summit Systems Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Manager in England
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who work at Summit Systems or similar companies. A friendly chat can lead to insider info about job openings and even referrals.
✨Tip Number 2
Prepare for the interview by researching Summit Systems and their products. Knowing the ins and outs of their aftersales services will show you're genuinely interested and ready to contribute from day one.
✨Tip Number 3
Practice your problem-solving skills! Think of examples where you've tackled customer issues effectively. This will help you shine during interviews, especially since they value strong problem-solving abilities.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can keep you fresh in the interviewer's mind and shows your enthusiasm for the role. Plus, it’s a great chance to reiterate why you’re the perfect fit!
We think you need these skills to ace Customer Service Manager in England
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Service Manager role. Highlight your experience in aftersales services and customer care management, as this will show us you understand what we're looking for.
Show Off Your Skills: Don’t be shy about showcasing your problem-solving abilities and communication skills. We want to see how you’ve successfully resolved client issues in the past, so share specific examples that demonstrate your expertise.
Research is Key: Take some time to learn about Summit Systems and the plastics industry. Mentioning market trends or competitor activities in your application can really impress us and show that you're genuinely interested in the role.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into our hands quickly and efficiently, plus it shows us you’re proactive!
How to prepare for a job interview at Summit Systems Ltd
✨Know Your Stuff
Make sure you brush up on the technical aspects of the products and services offered by Summit Systems. Being able to discuss how these products enhance operational efficiency will show that you're not just interested in the role, but that you understand it too.
✨Showcase Your Customer Skills
Prepare examples of how you've provided exceptional customer service in the past. Think about specific situations where you resolved issues or improved client relationships, as this will demonstrate your ability to excel in a customer-centric role.
✨Be a Team Player
Since collaboration with sales and technical teams is key, be ready to discuss how you've worked effectively in teams before. Highlight any experiences where you identified upselling opportunities or contributed to team success.
✨Stay Ahead of the Game
Research current market trends and competitor activities in the plastics industry. Showing that you're informed about the industry landscape will impress your interviewers and prove that you're proactive about staying updated.
