At a Glance
- Tasks: Drive sales of aftersales services and provide exceptional customer support.
- Company: Join Summit Systems, a leader in the plastics industry with a dynamic team.
- Benefits: Enjoy competitive salary, performance bonuses, private health care, and 25 days holiday.
- Other info: Flexible working hours and excellent career growth opportunities await you.
- Why this job: Make a real impact by enhancing client operations and driving business success.
- Qualifications: Experience in customer care management and strong problem-solving skills required.
The predicted salary is between 28800 - 43200 £ per year.
This range is provided by Summit Systems Ltd. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range
Direct message the job poster from Summit Systems Ltd
Managing Director | People Manager | Recruitment Manager | Head of Recruitment
Job Title: Customer Service Manager
Bonus: Performance-based
Benefits: Private Health Care, Pension Scheme, 25 Days Holiday (increased with service)
About the Role:
Summit Systems, a leader in the plastics industry, is seeking a dynamic and results-driven Aftersales Manager to join our team. In this role, you will be responsible for driving the sales of servicing contracts, spare parts, breakdown cover, and training services for our cutting-edge plastics ancillaries and process cooling systems. You will work closely with both sales and technical teams to ensure the delivery of exceptional service and support to our clients, enhancing their operational efficiency and reliability.
Key Responsibilities:
- Develop and implement strategies to increase sales of aftersales services, including servicing contracts, spares, upgrade kits, and equipment training.
- Provide exceptional customer service, addressing client needs and promptly resolving issues.
- Collaborate with sales and technical teams to identify and pursue upselling and cross-selling opportunities.
- Monitor market trends and competitor activities to keep the business ahead in the industry.
- Prepare and present regular reports on sales performance and customer feedback.
- Provide technical expertise and support to internal teams and clients.
- Maintain effective communication strategies to ensure timely project/product delivery and customer satisfaction.
- Stay updated on industry trends, advancements, and technologies in process cooling systems.
- Identify and implement improvement and sales opportunities across the business.
Key Requirements:
- Proven experience in aftersales services or customer care management, preferably within the plastics ancillaries or process cooling industries.
- Excellent customer relationship management skills, with a strong track record of maintaining long-term client relationships.
- Strong problem-solving abilities and the ability to resolve technical issues quickly.
- Exceptional communication and interpersonal skills.
- Ability to manage multiple projects and priorities simultaneously.
- A solid understanding of the technical aspects of the products and services offered.
- Proven ability to meet or exceed sales targets, with strong negotiation skills.
Why Join Summit Systems?
- Competitive salary with performance-based bonuses.
- Company vehicle with fuel card.
- Hybrid working and flexible hours.
- Private health care and pension scheme.
- 25 days holiday plus additional days with service.
Seniority level
-
Seniority level
Mid-Senior level
Employment type
-
Employment type
Full-time
Job function
-
Job function
Sales and Customer Service
-
Industries
Industrial Machinery Manufacturing
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Customer Service Manager employer: Summit Systems Ltd
Summit Systems Ltd is an exceptional employer that prioritises employee well-being and professional growth, offering competitive salaries, performance-based bonuses, and a comprehensive benefits package including private health care and a pension scheme. With a dynamic work culture that encourages collaboration and innovation, employees enjoy flexible working hours and ample holiday time, making it an ideal environment for those seeking a rewarding career in the industrial machinery manufacturing sector.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Manager
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Summit Systems Ltd. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Summit Systems Ltd before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Manager
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Summit Systems Ltd:Your cover letter is your chance to shine! Tell us why you want to work at Summit Systems Ltd specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Summit Systems Ltd!
How to prepare for a job interview at Summit Systems Ltd
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
