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- Tasks: Drive sales of aftersales services and provide exceptional customer support.
- Company: Join Summit Systems, a leader in the plastics industry with a dynamic team.
- Benefits: Enjoy competitive salary, performance bonuses, private health care, and 25 days holiday.
- Why this job: Make a real impact by enhancing client operations and driving business success.
- Qualifications: Experience in customer care management and strong problem-solving skills required.
- Other info: Flexible working hours and excellent career growth opportunities await you.
The predicted salary is between 28800 - 43200 £ per year.
This range is provided by Summit Systems Ltd. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range
Direct message the job poster from Summit Systems Ltd
Managing Director | People Manager | Recruitment Manager | Head of Recruitment
Job Title: Customer Service Manager
Bonus: Performance-based
Benefits: Private Health Care, Pension Scheme, 25 Days Holiday (increased with service)
About the Role:
Summit Systems, a leader in the plastics industry, is seeking a dynamic and results-driven Aftersales Manager to join our team. In this role, you will be responsible for driving the sales of servicing contracts, spare parts, breakdown cover, and training services for our cutting-edge plastics ancillaries and process cooling systems. You will work closely with both sales and technical teams to ensure the delivery of exceptional service and support to our clients, enhancing their operational efficiency and reliability.
Key Responsibilities:
- Develop and implement strategies to increase sales of aftersales services, including servicing contracts, spares, upgrade kits, and equipment training.
- Provide exceptional customer service, addressing client needs and promptly resolving issues.
- Collaborate with sales and technical teams to identify and pursue upselling and cross-selling opportunities.
- Monitor market trends and competitor activities to keep the business ahead in the industry.
- Prepare and present regular reports on sales performance and customer feedback.
- Provide technical expertise and support to internal teams and clients.
- Maintain effective communication strategies to ensure timely project/product delivery and customer satisfaction.
- Stay updated on industry trends, advancements, and technologies in process cooling systems.
- Identify and implement improvement and sales opportunities across the business.
Key Requirements:
- Proven experience in aftersales services or customer care management, preferably within the plastics ancillaries or process cooling industries.
- Excellent customer relationship management skills, with a strong track record of maintaining long-term client relationships.
- Strong problem-solving abilities and the ability to resolve technical issues quickly.
- Exceptional communication and interpersonal skills.
- Ability to manage multiple projects and priorities simultaneously.
- A solid understanding of the technical aspects of the products and services offered.
- Proven ability to meet or exceed sales targets, with strong negotiation skills.
Why Join Summit Systems?
- Competitive salary with performance-based bonuses.
- Company vehicle with fuel card.
- Hybrid working and flexible hours.
- Private health care and pension scheme.
- 25 days holiday plus additional days with service.
Seniority level
-
Seniority level
Mid-Senior level
Employment type
-
Employment type
Full-time
Job function
-
Job function
Sales and Customer Service
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Industries
Industrial Machinery Manufacturing
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Customer Service Manager employer: Summit Systems Ltd
Contact Detail:
Summit Systems Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who work at Summit Systems. A friendly chat can open doors and give you insider info on the company culture and what they’re really looking for.
✨Tip Number 2
Prepare for the interview by researching Summit Systems and their products. Knowing the ins and outs of their aftersales services will show you’re genuinely interested and ready to hit the ground running.
✨Tip Number 3
Practice your problem-solving skills! Think of examples from your past experiences where you’ve tackled customer issues effectively. This will help you shine during the interview when they ask about your approach to customer care.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and keep you top of mind for the hiring team at Summit Systems. Plus, it shows you’re keen on the role!
We think you need these skills to ace Customer Service Manager
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Service Manager role. Highlight your experience in aftersales services and customer care management, as this will show us you understand what we're looking for.
Show Off Your Skills: Don’t hold back on showcasing your problem-solving abilities and communication skills. We want to see how you’ve successfully resolved client issues in the past, so share specific examples that demonstrate your expertise.
Research is Key: Take some time to learn about Summit Systems and the plastics industry. Mentioning market trends or competitor activities in your application can really impress us and show that you're genuinely interested in the role.
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the position. Plus, it makes the process smoother for everyone!
How to prepare for a job interview at Summit Systems Ltd
✨Know Your Stuff
Make sure you understand the products and services offered by Summit Systems, especially in aftersales. Brush up on technical aspects of process cooling systems and plastics ancillaries so you can speak confidently about them during the interview.
✨Showcase Your Customer Service Skills
Prepare examples that highlight your experience in customer care management. Think of specific situations where you resolved issues or improved client relationships, as this will demonstrate your ability to provide exceptional service.
✨Be Ready to Discuss Sales Strategies
Since the role involves driving sales of servicing contracts and spare parts, come prepared with ideas on how you would approach increasing sales. This could include upselling techniques or market trends you've noticed that could benefit the company.
✨Ask Insightful Questions
At the end of the interview, have a few questions ready that show your interest in the company and the role. Ask about their current challenges in aftersales or how they measure success in customer satisfaction, which will reflect your proactive mindset.
