At a Glance
- Tasks: Manage driver duties and ensure efficient service operations in a dynamic environment.
- Company: Join National Express, a leading transport company with a commitment to inclusivity.
- Benefits: Enjoy free coach travel, discounts, pension, life assurance, and paid leave.
- Other info: Flexible shifts with opportunities for career growth and development.
- Why this job: Make a real impact on transport services while developing your skills in a supportive team.
- Qualifications: Experience in driving regulations and systems; PCV Licence preferred.
The predicted salary is between 30000 - 40000 £ per year.
We currently have an exciting opportunity for a Duty Controller based at Luton. Reporting to the Operations Manager, you will manage and monitor the efficient allocation and distribution of driving duties in the Traffic Office on a day-to-day basis.
Luton working hours: 12 hour shifts, 4 on and 4 off.
What you'll do…
- Ensure all drivers are safe and fit to be at work at all times.
- Effective oversight of driver performance, and continuously ensuring effective management of drivers and their performance is being applied.
- Communicate with Engineers, Management, Drivers and external Services such as the Police, Fire Brigade and Ambulance Services.
- Monitor the efficiency of services operated and ensure that appropriate action is taken to rectify any problems.
- Manage the dispatch and return of service.
- Manage the on-the-day allocation of work to drivers ensuring the efficient application of Company guidelines.
- Ensure Company and legislative regulations are adhered to in respect of the service operation.
- Operate and update the Depot Operations System.
- Prepare and manage the Vehicle Defect Forms for the next day.
- Monitor the Control phone to deal with any issues that arise during service.
- Monitor and record drivers' overtime, absence and sickness.
- Receive and take appropriate action in respect of customer complaints, lost property along with providing customers with information about the Company range of services and products.
- Be able to record, monitor and manage any training issues that you may feel is required for a driver, by communicating with the Training Department on a daily/weekly basis.
- Operate and maintain computer and paperwork systems in respect of ensuring accurate input and output of data to defined timescales.
- Maintain statistics and provide specific reports and ad-hoc business monitoring reports in accordance with agreed timescales.
- Undertake driving duties, as and when required if applicable.
- Demonstrate flexibility in line with operational requirements.
- Document any predictable and unpredictable delays in service and set emergency diversions as required.
- Log all communications with all external bodies in relation to service reliability/disruption.
- Duties and Responsibilities vary from time to time to meet operational requirements.
What you'll need…
- Experience in EU & Domestic Hours, plus competence in relevant systems - DAS, EP Morris, Origin etc.
- PCV Licence.
- Previous Controller experience desirable.
- First Aid, and Fire Warden training would be advantageous, but not required.
- Working knowledge of the bus and highway network in the relevant geographical area.
- Ability to work under pressure, problem-solving skills and flexibility with hours of work.
What we offer in return for your hard work and commitment…
- Free Coach travel for yourself.
- Complimentary coach travel for a Nominated Person.
- 50% discount for friends and family on full fares on our coach services.
- Company pension.
- Life Assurance.
- Employee Assistance Programme.
- Paid annual leave.
- A variety of deals and discounts via NX online portal including travel, days out, cinema, mobile, car and many more.
National Express is proud to be a Disability Committed organisation. We therefore welcome applications from disabled candidates. Please let us know in your application if you have any accessibility needs.
Operations Controller in Luton employer: Summit School Services LLC.
At National Express, we pride ourselves on being an excellent employer, offering a supportive work culture that values safety and efficiency. Located in Luton, our Operations Controller role provides unique benefits such as free coach travel for employees and their nominated persons, alongside a comprehensive employee assistance programme and various discounts. We are committed to fostering employee growth through training opportunities and a flexible working environment, making us an attractive choice for those seeking meaningful and rewarding employment.
Contact Details:
Summit School Services LLC. Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Operations Controller in Luton
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We think you need these skills to ace Operations Controller in Luton
Some tips for your application 🫡
Show Off Your Experience:When you're applying for a role in the transportation and logistics sector at Summit School Services LLC., make sure to highlight any relevant experience. Whether it's moving goods, coordinating schedules, or using transportation management software, give us the lowdown on your past gigs. It'll paint a clearer picture of what you're capable of!
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Research and Reflect:Before you hit 'submit,' spend some time digging into Summit School Services LLC.. Understand our mission, values, and the specific challenges in the logistics industry. This will help you craft a targeted application that shows you truly want to be part of our crew, setting you apart from the rest!
How to prepare for a job interview at Summit School Services LLC.
✨Know Your Logistics Basics
Get familiar with the key principles of transportation and logistics, like supply chain management, inventory control, and route optimisation. You might get asked practical questions about how to improve efficiency, so brush up on your problem-solving skills and be prepared to discuss any relevant software tools you've used.
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In our world of logistics, missing a small detail can lead to big problems. Be prepared to discuss instances where your attention to detail saved the day, whether it was engaging with clients, managing documentation, or tracking shipments accurately. This will help demonstrate how you can be a reliable asset to Summit School Services LLC..
