At a Glance
- Tasks: Provide friendly support to passengers, sell tickets, and ensure safety at Bristol Coach Station.
- Company: Join National Express, a leader in coach travel with a commitment to inclusivity.
- Benefits: Enjoy free coach travel for yourself and a nominated person, plus access to a private online GP service.
- Other info: Position requires flexibility for shifts, including weekends and bank holidays.
- Why this job: This role offers endless opportunities for progression within a dynamic transport environment.
- Qualifications: Candidates must have previous front-line customer service experience and strong English communication skills.
The predicted salary is between 12.96 - 12.96 £ per hour.
We are excited to be hiring two individuals to become Customer Service Advisors at Bristol Coach Station. If you enjoy working in a dynamic environment and love helping people, this could be the perfect role for you.
Location: Bristol Coach Station
Schedule: 19 Hours per week
Shifts: 19 hours spread through the weekdays or 19 hours on Saturday and Sunday
Pay: £12.96 per hour
Interview Date: Tuesday 23rd June 2026
As a Customer Service Advisor, you'll be right at the heart of the action. You'll provide helpful and friendly support to passengers and staff in a busy transport hub. Whether it's selling tickets, answering questions, pointing someone in the right direction, or helping keep everyone safe - your role will make a real difference to someone's day.
What you'll do...
- Delivering outstanding customer service with a positive and proactive approach
- Providing information about services, updates, and disruptions clearly and accurately
- Using ticketing and operational systems confidently and responsibly
- Supporting and encouraging team members, and helping with training when needed
- Following all health and safety procedures to maintain a secure working environment
What you'll need...
- Confident English language communication skills
- Previous experience in a fast-paced, front-line customer service role
- A friendly, can-do attitude and a desire to keep learning and growing
- The ability to work well both in a team and independently
- Good stamina and overall fitness - this role can involve standing or sitting for extended periods
- Flexibility to work shifts, including weekends and bank holidays
What we offer in return for your hard work and commitment...
- Free Coach travel for yourself on the National Express network
- Complimentary coach travel for a Nominated Person on the National Express network
- A free smart comfortable uniform
- A company pension
- Access to our Employee Assistance Programme, which includes free counselling and further support to improve your health and wellbeing
- Private online GP service
- Exclusive benefits and savings from thousands of the UK's largest retailers and service providers
- Endless opportunities for progression within the business
National Express is committed to creating an inclusive workplace that reflects the diverse communities we serve and we positively encourage applications from all sectors of the community. We are a Disability Confident Committed employer and should you require any adjustments at any stage of the recruitment process please let us know.
We reserve the right to close this advert early if we receive a high volume of applications before the advertised closed date. At National Express, we are really proud of our health and safety record and as a result, we operate a Drugs and Alcohol Policy which is applicable to all employees. As part of your initial assessment, we will complete Drug and Alcohol testing and you may be subject to random tests during your employment.
Customer Service Advisor employer: Summit School Services LLC.
National Express is based at Bristol Coach Station, offering a supportive environment with a focus on health and safety. Employees enjoy benefits like a company pension and exclusive savings from major retailers. The team values diversity and encourages applications from all community sectors.
Contact Details:
Summit School Services LLC. Recruitment Team
