At a Glance
- Tasks: Provide friendly support to passengers and staff in a busy transport hub.
- Company: Join National Express, a leader in transport with a commitment to inclusivity.
- Benefits: Enjoy free coach travel, a comfy uniform, and access to health support services.
- Other info: Flexible shifts available, with great opportunities for career progression.
- Why this job: Make a real difference in people's journeys while developing your customer service skills.
- Qualifications: Confident communication skills and previous customer service experience are essential.
The predicted salary is between 12.96 - 12.96 £ per hour.
We are excited to be hiring two individuals to become Customer Service Advisors at Bristol Coach Station. If you enjoy working in a dynamic environment and love helping people, this could be the perfect role for you.
Location: Bristol Coach Station
Schedule: 19 Hours per week
Shifts: 19 hours spread through the weekdays or 19 hours on Saturday and Sunday
Pay: £12.96 per hour
Interview Date: Tuesday 23rd June 2026
As a Customer Service Advisor, you'll be right at the heart of the action. You'll provide helpful and friendly support to passengers and staff in a busy transport hub. Whether it's selling tickets, answering questions, pointing someone in the right direction, or helping keep everyone safe - your role will make a real difference to someone's day.
What you'll do...
- Delivering outstanding customer service with a positive and proactive approach
- Providing information about services, updates, and disruptions clearly and accurately
- Using ticketing and operational systems confidently and responsibly
- Supporting and encouraging team members, and helping with training when needed
- Following all health and safety procedures to maintain a secure working environment
What you'll need...
- Confident English language communication skills
- Previous experience in a fast-paced, front-line customer service role
- A friendly, can-do attitude and a desire to keep learning and growing
- The ability to work well both in a team and independently
- Good stamina and overall fitness - this role can involve standing or sitting for extended periods
- Flexibility to work shifts, including weekends and bank holidays
What we offer in return for your hard work and commitment...
- Free Coach travel for yourself on the National Express network
- Complimentary coach travel for a Nominated Person on the National Express network
- A free smart comfortable uniform
- A company pension
- Access to our Employee Assistance Programme, which includes free counselling and further support to improve your health and wellbeing
- Private online GP service
- Exclusive benefits and savings from thousands of the UK's largest retailers and service providers
- Endless opportunities for progression within the business
National Express is committed to creating an inclusive workplace that reflects the diverse communities we serve and we positively encourage applications from all sectors of the community. We are a Disability Confident Committed employer and should you require any adjustments at any stage of the recruitment process please let us know. We reserve the right to close this advert early if we receive a high volume of applications before the advertised closed date. At National Express, we are really proud of our health and safety record and as a result, we operate a Drugs and Alcohol Policy which is applicable to all employees. As part of your initial assessment, we will complete Drug and Alcohol testing and you may be subject to random tests during your employment.
Customer Service Advisor in Bristol employer: Summit School Services LLC.
At National Express, we pride ourselves on being an excellent employer, offering a vibrant work culture at Bristol Coach Station where teamwork and customer service are at the forefront. Our employees enjoy unique benefits such as free coach travel, access to a private online GP service, and numerous opportunities for career progression, all while contributing to a safe and inclusive environment that values diversity and personal growth.
Contact Details:
Summit School Services LLC. Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor in Bristol
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like Summit School Services LLC. and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at Summit School Services LLC. and let us see your personality shine through!
We think you need these skills to ace Customer Service Advisor in Bristol
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and Summit School Services LLC..
Get Familiar with Our Brand:Before applying, take some time to learn about Summit School Services LLC. and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at Summit School Services LLC.
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress Summit School Services LLC..
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which Summit School Services LLC. will surely appreciate.
