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- Tasks: Lead service operations and support a team in catering equipment management.
- Company: Join a successful, family-run business known for excellent customer service in the HoReCa sector.
- Benefits: Enjoy a competitive salary, 25 days holiday, free parking, and a supportive work environment.
- Why this job: Step up your career while delivering exceptional service to high-profile clients in a growing company.
- Qualifications: Strong background in field service, ideally as a commercial refrigeration engineer, with team management experience.
- Other info: Flexibility to travel nationally with occasional overnight stays is required.
The predicted salary is between 36000 - 60000 £ per year.
Are you a customer focussed and efficient manager with a back ground in catering equipment for the hospitality and catering sectors? Do you have good knowledge for engineering, installations and breakdowns? Are you looking for the next ‘step up’ in your career? If this sounds like you please read on. About the Role We’re recruiting for a Service Manager on behalf of a successful, family-run business providing specialist food equipment services to the Hospitality and Catering (HoReCa) sectors. Known for their excellent customer service and strong client relationships, this company offers equipment servicing, asset management, and kitchen consultancy. This role is a key position within the business, where you’ll oversee service operations, support the team, and work closely with clients to maintain high standards. Key Responsibilities Monitor and analyse service performance, ensuring targets are met. Build and maintain relationships with clients, resolving any issues on-site when required. Manage spare parts sourcing and ordering processes, ensuring efficiency and accuracy. Lead a small team of technicians, assigning workloads and supporting their development. Ensure preventative maintenance visits are completed on time and to the required standard. Handle escalated issues from the service team and assist with customer inquiries. …
Service Manager - Catering Equipment employer: Summit Recruiters
Contact Detail:
Summit Recruiters Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Manager - Catering Equipment
✨Tip Number 1
Make sure to highlight your experience in managing service operations and teams. Use specific examples from your past roles where you successfully led a team or improved service performance.
✨Tip Number 2
Demonstrate your knowledge of commercial catering equipment by discussing any relevant projects or challenges you've faced. This will show that you understand the industry and can handle the technical aspects of the role.
✨Tip Number 3
Emphasize your customer service skills. Share instances where you resolved client issues effectively, as this is crucial for maintaining strong client relationships in this position.
✨Tip Number 4
Be prepared to discuss your flexibility and willingness to travel. Since the role requires national travel, showing that you're adaptable and ready for on-site visits will make you a more attractive candidate.
We think you need these skills to ace Service Manager - Catering Equipment
Some tips for your application 🫡
Understand the Role: Make sure you fully understand the responsibilities and requirements of the Service Manager position. Highlight your relevant experience in catering equipment and team management in your application.
Tailor Your CV: Customize your CV to reflect your background in catering equipment and service management. Emphasize your technical skills, customer service experience, and any leadership roles you've held.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the hospitality and catering sectors. Mention specific examples of how you've successfully managed teams and resolved client issues in the past.
Highlight Relevant Skills: In your application, make sure to highlight key skills such as problem-solving, communication, and your ability to manage service operations effectively. These are crucial for the role and will set you apart from other candidates.
How to prepare for a job interview at Summit Recruiters
✨Showcase Your Customer Focus
Emphasize your experience in building and maintaining client relationships. Be prepared to share specific examples of how you've resolved customer issues in the past, demonstrating your commitment to excellent service.
✨Demonstrate Technical Knowledge
Since the role requires a strong background in catering equipment, be ready to discuss your technical expertise. Highlight your knowledge of commercial refrigeration and any relevant engineering experience that aligns with the job requirements.
✨Leadership Experience Matters
Discuss your experience managing teams, focusing on how you support and develop your team members. Share examples of how you've assigned workloads and handled escalated issues, showcasing your leadership skills.
✨Prepare for Problem-Solving Scenarios
Expect questions that assess your problem-solving abilities. Prepare to discuss specific challenges you've faced in previous roles and how you approached them, particularly in relation to service performance and client satisfaction.
