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For Companies At a Glance
- Tasks: Provide top-notch IT support and resolve issues to enhance user satisfaction.
- Company: Friendly and professional IT services provider with a diverse user base.
- Benefits: Competitive salary, career progression, full training, and 25 days holiday.
- Why this job: Kickstart your IT career in a dynamic environment with real impact.
- Qualifications: Degree in IT or related field; previous IT support experience preferred.
- Other info: Join a supportive team and enjoy excellent career growth opportunities.
The predicted salary is between 30000 - 42000 £ per year.
Are you an enthusiastic and innovative Junior IT Service Desk Analyst ready for a fast-paced challenge that will accelerate your career? Do you thrive in customer-focused IT support and want to take your skills to the next level? If you’re based in Northampton or the surrounding area, this opportunity is tailor-made for you.
About the Company
Our client is a highly professional, friendly, and successful IT services provider with a large and diverse user base. Due to growth, they are expanding their team and have created a brand-new role for a Junior Service Desk Analyst. You’ll join a collaborative environment, supporting day-to-day service desk operations while contributing to cross-functional IT projects.
Role Overview
As a Junior IT Service Desk Analyst, you’ll play a pivotal role in ensuring smooth IT operations, focusing on incident management, service delivery, and user satisfaction. Your technical expertise and proactive approach will help resolve issues quickly, improve processes, and enhance overall IT performance.
Key Responsibilities
- Provide technical support across multiple channels, escalating issues when required
- Log, track, and resolve incidents with accurate documentation
- Process user requests within agreed SLAs
- Analyse recurring issues and collaborate with IT teams to implement permanent fixes
- Communicate effectively with users, offering guidance and updates
- Manage hardware and software assets, liaising with procurement teams
- Contribute to knowledge base articles and IT documentation
- Identify opportunities for process improvement and automation
- Deliver outstanding customer service, exceeding expectations
- Participate in cross-functional IT projects
Qualifications & Skills
- Degree in Information Technology or related field (certifications such as ITIL are a plus)
- Previous experience in an IT service desk or IT support role
- Strong knowledge of incident management and service desk principles
- Skilled in troubleshooting hardware, software, and networking issues
- Familiarity with IT service management frameworks (ITIL)
- Excellent communication and problem-solving skills
- Customer-focused, adaptable, and detail-oriented team player
Benefits
- Competitive salary and benefits package
- Clear career development and progression opportunities
- Full training provided
- Supportive and respectful work environment
- Free parking
- Excellent pension and financial perks
- 25 days holiday (increasing with service)
Junior IT Service Desk Analyst in Northampton employer: Summit Recruiters
Contact Detail:
Summit Recruiters Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Junior IT Service Desk Analyst in Northampton
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend local tech meetups, or join online forums. You never know who might have the inside scoop on job openings or can refer you directly.
✨Tip Number 2
Practice your interview skills! Mock interviews with friends or using online platforms can help you feel more confident. Focus on showcasing your problem-solving abilities and customer service mindset, as these are key for a Junior IT Service Desk Analyst.
✨Tip Number 3
Tailor your approach! When applying through our website, make sure to highlight your relevant experience and skills that match the job description. Show them why you're the perfect fit for their team!
✨Tip Number 4
Follow up after interviews! A quick thank-you email can set you apart from other candidates. It shows your enthusiasm for the role and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Junior IT Service Desk Analyst in Northampton
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Junior IT Service Desk Analyst role. Highlight any relevant IT support experience and technical skills, as well as your customer service abilities. We want to see how you can contribute to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to express your enthusiasm for the role and the company. Share specific examples of how you've tackled challenges in previous roles and how you can bring that proactive approach to our service desk.
Show Off Your Communication Skills: As a Junior IT Service Desk Analyst, communication is key. Make sure your application showcases your ability to explain technical issues clearly and concisely. We love candidates who can bridge the gap between tech and users effortlessly!
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to keep track of your application status. Plus, we love seeing applications come in through our own platform!
How to prepare for a job interview at Summit Recruiters
✨Know Your Stuff
Make sure you brush up on your technical knowledge, especially around incident management and service desk principles. Familiarise yourself with common troubleshooting techniques for hardware and software issues, as well as any relevant ITIL frameworks. This will help you answer technical questions confidently.
✨Show Off Your Customer Service Skills
Since this role is all about providing excellent customer support, be ready to share examples of how you've gone above and beyond for users in the past. Think of specific situations where you resolved an issue or improved a process that made a difference to someone’s experience.
✨Prepare for Scenario Questions
Expect to face scenario-based questions during your interview. Practice how you would handle common service desk situations, like dealing with a frustrated user or managing multiple incidents at once. This will demonstrate your problem-solving skills and ability to stay calm under pressure.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, ongoing projects, or opportunities for professional development. This shows your genuine interest in the role and helps you assess if the company is the right fit for you.
