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- Tasks: Install and support IT systems, troubleshoot issues, and maintain hardware across various UK sites.
- Company: Join a forward-thinking organisation known for its innovative approach in the IT sector.
- Benefits: Enjoy a company vehicle, travel expenses covered, and flexible working hours.
- Why this job: Perfect for tech enthusiasts who love hands-on work and direct client interaction.
- Qualifications: Experience in IT installations, strong networking knowledge, and excellent communication skills required.
- Other info: Regular travel within the Midlands; some evening or weekend work may be needed.
Are you an IT installations specialist who thrives on variety, hands-on work, and technical problem-solving? Do you enjoy working directly with clients and internal teams across the UK, with a strong focus on the Midlands region?
We’re working with a well-established and forward-thinking organisation that is looking to recruit an experienced Field-Based IT Field Installations Engineer to deliver top-tier support and installations across various UK sites.
Key Responsibilities:- IT Installations & On-Site Support: Travel to project sites and client offices to install, maintain, and troubleshoot a wide range of IT systems, including AV setups and video conferencing platforms like Microsoft Teams and Zoom.
- Hardware Setup & Maintenance: Install and maintain IT hardware such as network cabinets, cabling, access points, printers, and plotters.
- Network Support: Troubleshoot LAN, WAN, and wireless network connectivity issues and ensure stable, secure connections.
- Incident Management: Prioritise and resolve support tickets following escalation procedures where required.
- Asset Tracking & Inventory: Maintain up-to-date records of hardware in the field and support procurement and audits.
- Documentation & Reporting: Keep technical documents and site handbooks current; ensure all expense claims are submitted according to company policy.
- Customer Support: Provide a responsive, customer-focused service both onsite and remotely.
- Team Collaboration: Work closely with internal IT teams to resolve complex issues and improve support processes.
- Previous experience in a field-based IT support or IT installations role.
- Strong working knowledge of IT infrastructure, networking, and AV systems.
- Hands-on experience with video conferencing platforms like Microsoft Teams and Zoom. Experience with Amazon Chime is an advantage.
- Excellent troubleshooting abilities and confidence working independently.
- Great communication and interpersonal skills.
- Full UK driving licence and flexibility to travel, especially within the Midlands area.
- Industry certifications such as CompTIA Network+, Cisco CCNA, or similar.
- Familiarity with ITIL or other IT service management frameworks.
- The role involves regular travel across the UK, primarily within the Midlands region. A company vehicle and travel expenses are fully covered.
- Some evening or weekend work may be required for urgent tasks or project installations.
If you’re a proactive and experienced IT Field Support Engineer or installations technician looking for your next challenge, we’d love to hear from you. Submit your CV today, and if your experience aligns with the role, one of our recruitment consultants will be in touch to discuss the opportunity further.
IT Field Installations Engineer employer: Summit Recruiters
Contact Detail:
Summit Recruiters Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Field Installations Engineer
✨Tip Number 1
Familiarise yourself with the specific IT systems and hardware mentioned in the job description, such as AV setups and video conferencing platforms like Microsoft Teams and Zoom. Being able to discuss your hands-on experience with these technologies during an interview will set you apart from other candidates.
✨Tip Number 2
Highlight your troubleshooting skills by preparing examples of past experiences where you successfully resolved complex IT issues. This will demonstrate your problem-solving abilities and show that you can handle the demands of a field-based role.
✨Tip Number 3
Since the role requires travel within the Midlands, make sure to mention your flexibility and willingness to travel. If you have a full UK driving licence, emphasise this in conversations to reassure potential employers of your readiness for the job.
✨Tip Number 4
Network with professionals in the IT installations field, especially those who work in similar roles. Engaging with industry groups or forums can provide insights into the company culture and expectations, which can be beneficial during interviews.
We think you need these skills to ace IT Field Installations Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in IT installations and support. Emphasise your hands-on skills with AV setups, video conferencing platforms, and troubleshooting abilities.
Craft a Strong Cover Letter: Write a cover letter that showcases your passion for the role and your problem-solving skills. Mention specific experiences that demonstrate your ability to work independently and collaboratively with clients and teams.
Highlight Certifications: If you have industry certifications like CompTIA Network+ or Cisco CCNA, make sure to include them prominently in your application. This can set you apart from other candidates.
Showcase Communication Skills: Since the role involves customer support and teamwork, provide examples in your application that illustrate your excellent communication and interpersonal skills. This will help convey your suitability for the position.
How to prepare for a job interview at Summit Recruiters
✨Showcase Your Technical Skills
Be prepared to discuss your hands-on experience with IT installations and troubleshooting. Highlight specific examples of AV setups or video conferencing platforms you've worked with, such as Microsoft Teams or Zoom.
✨Demonstrate Problem-Solving Abilities
Expect scenario-based questions that assess your troubleshooting skills. Prepare to explain how you would approach common network issues or hardware malfunctions, showcasing your analytical thinking.
✨Emphasise Communication Skills
Since the role involves direct client interaction, practice articulating your thoughts clearly. Be ready to discuss how you handle customer support situations and collaborate with internal teams.
✨Research the Company
Familiarise yourself with the organisation's values and recent projects. This will help you tailor your responses and demonstrate your genuine interest in contributing to their success.
