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- Tasks: Lead and develop a nationwide team of field service engineers while ensuring exceptional service delivery.
- Company: Join a global organisation that values career progression and inclusivity.
- Benefits: Competitive salary, EV company vehicle, 25 days holiday, and a generous pension scheme.
- Why this job: Make a real impact by leading a dynamic team and enhancing customer satisfaction.
- Qualifications: 5+ years in service management, strong technical background, and proven leadership skills.
- Other info: Exciting opportunity for hands-on leaders with a passion for safety and quality.
The predicted salary is between 36000 - 54000 £ per year.
We are seeking a proactive and experienced Field Service Manager to lead a nationwide team of field service engineers. This is an excellent opportunity for a hands-on leader who can motivate teams, apply strong technical expertise, and continuously improve service delivery. The ideal candidate will be an effective communicator, capable of coordinating field activities and ensuring exceptional service standards. This full-time role is based in Higham Ferrers, with regular travel to support field teams and meet customers.
Key Responsibilities
- Lead, coach, and develop a team of field service engineers, ensuring productivity, quality, and safety standards are consistently met
- Conduct site visits and job audits to maintain high levels of quality and compliance
- Provide hands-on technical guidance and troubleshooting support in collaboration with the technical support team
- Drive safety improvements and ensure full adherence to Health & Safety regulations
- Build and maintain strong customer relationships, resolving issues promptly and ensuring high service satisfaction
- Monitor KPIs and implement operational improvements to enhance efficiency
- Support recruitment, onboarding, training, and performance management activities
- Work closely with the Service Operations Manager to address operational matters and maintain excellent customer communication
Qualifications & Competencies
- Minimum 5 years’ experience in a service management or field engineering role
- Strong technical background within mechanical or electro-mechanical systems
- Mechanical Engineering qualifications and IOSH Managing Safely are advantageous
- Proven leadership skills with the ability to work effectively under pressure
- Strong understanding of Health & Safety standards and compliance requirements
- Highly organised, with the ability to manage multiple priorities
- Full UK driving licence and willingness to travel nationwide
What’s on Offer
- Opportunity to join a global organisation with genuine career progression
- Competitive salary of circa £45,000 per annum
- EV company vehicle
- 25 days holiday plus public holidays
- Pension scheme: 8% company contribution, 3% employee contribution (after 3 months)
- Inclusive, equal-opportunity employer
Service Manager in Higham Ferrers employer: Summit Recruiters
Contact Detail:
Summit Recruiters Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Manager in Higham Ferrers
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend relevant events, and don’t be shy about letting people know you’re on the hunt for a Service Manager role. You never know who might have the inside scoop on an opportunity!
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their service delivery standards and think about how your experience aligns with their needs. This will help you stand out as a candidate who’s genuinely interested in the role.
✨Tip Number 3
Showcase your leadership skills during interviews. Be ready to share examples of how you’ve motivated teams, improved service delivery, or resolved customer issues. This is your chance to demonstrate that you’re the hands-on leader they’re looking for!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Service Manager in Higham Ferrers
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your leadership abilities and technical expertise, as these are key for the Service Manager role.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you're the perfect fit for this position. Share specific examples of how you've led teams and improved service delivery in your previous roles.
Showcase Your Communication Skills: Since effective communication is crucial for this role, make sure your application is clear and concise. Use straightforward language and structure your thoughts logically to demonstrate your communication prowess.
Apply Through Our Website: We encourage you to apply directly through our website. This way, we can ensure your application gets the attention it deserves and you can easily keep track of your application status.
How to prepare for a job interview at Summit Recruiters
✨Know Your Stuff
Make sure you brush up on your technical knowledge related to mechanical and electro-mechanical systems. Be ready to discuss specific examples from your past experience where you've applied this expertise, especially in a service management context.
✨Showcase Your Leadership Skills
Prepare to share stories that highlight your leadership abilities. Think about times when you successfully motivated a team or improved service delivery. This will demonstrate your capability to lead and develop a team of field service engineers.
✨Understand the Company Culture
Research the company’s values and mission. Be prepared to explain how your personal values align with theirs, especially regarding customer service and safety standards. This shows that you’re not just looking for any job, but that you genuinely want to be part of their team.
✨Ask Insightful Questions
Prepare thoughtful questions to ask during the interview. Inquire about their current challenges in service delivery or how they measure success in the role. This not only shows your interest but also helps you gauge if the company is the right fit for you.
