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- Tasks: Provide proactive customer support and handle calls, orders, and emails efficiently.
- Company: Join a friendly team in Kettering focused on exceptional customer service.
- Benefits: Full training provided, with opportunities for personal and professional development.
- Why this job: Be part of a supportive culture that values teamwork and customer satisfaction.
- Qualifications: No specific experience required; just bring your passion for helping others!
- Other info: Opportunity to develop strategies for outstanding customer service.
The predicted salary is between 28800 - 43200 £ per year.
Are you a proactive individual with a passion for customer service? Are you looking for a career where you can learn and develop? My successful client is looking for an efficient and effective team player who wants to learn how to provide a pro-active and comprehensive customer support service to partners across the UK. This is a great opportunity to work with one of the friendliest teams in Kettering with full training provided. The role: * Handle incoming telephone calls from customers, ensuring calls are answered promptly and professionally * Processing all orders gained by the sales team ensuring all information is gathered from the customer and documented accurately * Update local systems ensuring that full details are maintained of contact with customers and relevant notes of any discussions * Maintain customer service emails and ensure that responses are provided within a timely manner * Provide technical advice and guidance to customers where there is concern over the suitability of orders * Liaise with and support the sales team * Maintain strong working relationships with existing customers developing positive relationships with new partners to ensure long term success Ad-hoc: * Undertake administration tasks such as order filing as and when required * Support the Customer Service Supervisor in developing strategies and initiatives to ensure the function is able to provide outstanding service to customers and partners every time The individual * Customer Service focus * Language skills – High level of written grammar and excellent command of English * Organisational skills * Communication skills * Ability to adjust priorities and manage time effectively in a fast-paced environment * Ability to integrate effectively into well-established team environments * Good working knowledge of Microsoft Office applications Benefits * Competitive Salary * Generous pension scheme * 26 days annual leave * Christmas shutdown + all bank holidays * Excellent progression and training * Free parking
Customer Service Coordinator employer: Summit Recruiters
Contact Detail:
Summit Recruiters Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Coordinator
✨Tip Number 1
Familiarise yourself with common customer service scenarios and best practices. This will help you demonstrate your proactive approach during any interviews or discussions, showing that you're ready to handle real-life situations.
✨Tip Number 2
Research the company’s values and customer service philosophy. Being able to articulate how your personal values align with theirs can set you apart as a candidate who truly understands their mission.
✨Tip Number 3
Prepare examples from your past experiences where you've successfully resolved customer issues or improved customer satisfaction. These anecdotes can showcase your skills and commitment to excellent service.
✨Tip Number 4
Network with current or former employees of the company on platforms like LinkedIn. They can provide insights into the company culture and expectations, which can be invaluable during your application process.
We think you need these skills to ace Customer Service Coordinator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service. Emphasise any roles where you handled customer inquiries, processed orders, or maintained customer relationships.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service. Mention specific examples of how you've provided excellent support in the past and express your eagerness to learn and grow in this role.
Highlight Key Skills: In your application, focus on skills that are crucial for the role, such as communication, problem-solving, and teamwork. Provide examples of how you've demonstrated these skills in previous positions.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Summit Recruiters
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for customer service during the interview. Share specific examples of how you've gone above and beyond to help customers in previous roles, as this will demonstrate your proactive nature.
✨Prepare for Common Scenarios
Think about common customer service scenarios you might face in the role, such as handling difficult customers or processing orders. Prepare responses that highlight your problem-solving skills and ability to remain calm under pressure.
✨Familiarise Yourself with the Company
Research the company and its values before the interview. Understanding their approach to customer service will allow you to tailor your answers and show that you're a good fit for their team.
✨Ask Insightful Questions
Prepare thoughtful questions to ask at the end of the interview. Inquire about the training process, team dynamics, or how success is measured in the role. This shows your interest in the position and helps you gauge if it's the right fit for you.
