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- Tasks: Be the friendly face of our branch, assisting customers and managing office tasks.
- Company: Join a dynamic team dedicated to exceptional customer service and support.
- Benefits: Enjoy flexible hours, a supportive work environment, and opportunities for growth.
- Why this job: Perfect for those who love helping others and thrive in a fast-paced setting.
- Qualifications: High School Diploma required; 2 years of customer service experience preferred.
- Other info: Ideal for students looking for part-time work with real-world experience.
The predicted salary is between 24000 - 36000 £ per year.
The purpose of the Customer Service Representative position is to provide administrative and general office support to the branch. This includes being the first point of contact for internal and external customers entering our facility.
ESSENTIAL JOB DUTIES:
- Provide customer service to all visitors and contacts, greeting them appropriately by phone, email, or in person. Determine their needs and direct them to the correct department or person.
- Disperse all faxes.
- Communicate with the Billing department, Accounting, and other front-end administration to relay information about COD accounts, on-hold accounts, and other relevant details internally and to field personnel.
- Assist Human Resources with onsite protocols, including sending payroll information before deadlines and preparing new hire materials. Return copies of HR documentation after orientation.
- Utilize assigned organizational systems effectively, assisting team members and acting as the local SME.
- Process Certificates of Insurance (COI) requests, including additional insured requests, according to company policies.
- Manage incoming and outgoing mail, including preparing ground mail and UPS shipments, and distributing received mail.
- Track and order office supplies, obtaining necessary approvals from Corporate.
- Process customer payments as needed and perform collection responsibilities if assigned.
- Maintain office cleanliness.
- Scheduling Responsibilities (as assigned): Process daily work order reports, coordinate technician schedules, manage the master schedule, and resolve scheduling conflicts.
- Perform other duties as assigned.
QUALIFICATIONS:
The following are the minimum qualifications; equivalent combinations of education, training, certifications, and experience may be considered.
Education, Training, Certifications:
- High School Diploma or GED required.
Experience, Knowledge, Skills:
- At least 2 years of customer service experience.
- At least 2 years of professional computer experience.
- At least 1 year of front desk experience.
- Preferred: 1 year of scheduling experience with knowledge of local zip codes and geographic areas.
Communication Skills:
Ability to read, write, and communicate effectively in English with employees and customers.
Systems and Software Skills:
Proficiency in operating computers and Microsoft Office applications (Excel, Word, Outlook).
Other Qualifications:
- Valid driver's license with an acceptable driving record.
- Ability to comply with drug, alcohol, and background screening policies, including customer-specific requirements.
PHYSICAL & WORK ENVIRONMENT REQUIREMENTS:
Reasonable accommodations may be provided for individuals with disabilities.
Physical Requirements:
Sitting for long periods; occasional bending, kneeling, balancing, lifting.
Customer Service Representative employer: Summit Fire & Security
Contact Detail:
Summit Fire & Security Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Representative
✨Tip Number 1
Familiarise yourself with our company culture and values. Understanding what we stand for will help you connect with us during the interview process, showing that you're not just looking for any job, but that you're genuinely interested in being part of our team.
✨Tip Number 2
Brush up on your customer service skills by practising common scenarios you might face in this role. Think about how you would handle difficult customers or resolve conflicts, as these are key aspects of the job that we will be looking for in candidates.
✨Tip Number 3
Make sure to highlight your experience with Microsoft Office applications, especially Excel and Outlook. We value proficiency in these tools, so be prepared to discuss how you've used them in previous roles to enhance your productivity.
✨Tip Number 4
If you have scheduling experience, be ready to share specific examples of how you've managed schedules or resolved conflicts in the past. This will demonstrate your organisational skills and ability to handle the responsibilities outlined in the job description.
We think you need these skills to ace Customer Service Representative
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant customer service experience, especially any roles where you were the first point of contact. Emphasise your communication skills and proficiency in Microsoft Office applications.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and explain how your previous experiences align with the job duties listed. Mention specific examples of how you've successfully handled customer inquiries or administrative tasks.
Showcase Relevant Skills: Highlight your organisational skills and ability to manage multiple tasks, such as scheduling and processing payments. Mention any experience with office protocols or working with HR, as these are key aspects of the role.
Proofread Your Application: Before submitting, carefully proofread your application materials for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for a Customer Service Representative.
How to prepare for a job interview at Summit Fire & Security
✨Showcase Your Customer Service Skills
Since the role is all about customer interaction, be prepared to share specific examples of how you've successfully handled customer inquiries or complaints in the past. Highlight your ability to remain calm and professional under pressure.
✨Familiarise Yourself with the Company
Do some research on the company’s values, mission, and services. This will not only help you answer questions more effectively but also show your genuine interest in the position and the organisation.
✨Demonstrate Organisational Skills
As a Customer Service Representative, you'll need to manage multiple tasks efficiently. Be ready to discuss how you prioritise tasks and stay organised, perhaps by sharing a time when you successfully juggled several responsibilities.
✨Prepare for Common Interview Questions
Anticipate questions related to your experience with scheduling, handling difficult customers, and using software like Microsoft Office. Practising your responses can help you feel more confident during the interview.
