At a Glance
- Tasks: Join our team as an Admin Assistant, handling calls, patient enquiries, and appointment scheduling.
- Company: Harley Street Hearing is a leading practice known for exceptional client care in audiology.
- Benefits: Enjoy a supportive work environment with training provided and opportunities for growth.
- Other info: Flexible hours available; perfect for students looking to gain valuable experience.
- Why this job: Be part of a dynamic team, making a real difference in patients' lives while developing your skills.
- Qualifications: Confident, well-spoken individuals with customer service experience; medical background is a plus but not required.
The predicted salary is between 28800 - 43200 € per year.
Harley Street Hearing is looking for an additional Practice Assistant to join our busy team based on Harley Street.
The successful candidate will be well spoken, smartly presented, be of a confident nature and have experience of providing excellent client facing customer services. This diverse role requires the ability to work under pressure, multitask and pay meticulous attention to detail.
Duties include
- Answering all incoming phone calls
- Patient facing dealing with daily enquiries
- Checking emails and responding to online enquiries
- Scanning and emailing of ear impressions
- Patient record keeping
- Arranging appointments, sending confirmation letters
- Placing orders
- Taking payments, raising invoices
- Dealing with incoming and outgoing post
- On demand repairs (hearing aid technician)
- Walk in patients
- Return items for credit and repair. Issuing refunds
- Be a go to for the Audiologists
- Restocking the rooms and clinic for consumable stock
- Stock checks and ordering
- Checking in hearing aids and ear protection plugs
- Ensuring all admin paperwork is fully stocked
Experience of working in a medical background is an advantage but not essential. Training will be provided.
Admin Assistant in Leeds employer: Summercamp Heino
Harley Street Hearing is an exceptional employer, offering a dynamic work environment in the heart of London. With a strong focus on employee development and a supportive team culture, we provide comprehensive training and growth opportunities for our staff. Our commitment to excellence in client service ensures that every team member plays a vital role in making a meaningful impact on our patients' lives.
StudySmarter Expert Advice🤫
We think this is how you could land Admin Assistant in Leeds
✨Tip Number 1
Familiarise yourself with the specific duties listed in the job description. Understanding the day-to-day tasks, like handling patient enquiries and managing appointments, will help you demonstrate your knowledge during the interview.
✨Tip Number 2
Practice your communication skills, as this role requires excellent client-facing abilities. Consider role-playing scenarios where you might need to handle difficult questions or complaints from patients.
✨Tip Number 3
Showcase your multitasking abilities by preparing examples of how you've successfully managed multiple responsibilities in previous roles. This will highlight your capability to thrive under pressure.
✨Tip Number 4
Research Harley Street Hearing and their services. Being knowledgeable about the company will not only impress during the interview but also help you tailor your responses to align with their values and mission.
We think you need these skills to ace Admin Assistant in Leeds
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant experience in customer service and administrative roles. Emphasise skills like multitasking, attention to detail, and any previous experience in a medical or client-facing environment.
Craft a Compelling Cover Letter:Write a cover letter that showcases your personality and confidence. Mention why you are interested in the Admin Assistant role at Harley Street Hearing and how your skills align with their needs.
Highlight Relevant Skills:In your application, specifically mention skills such as handling phone calls, managing appointments, and dealing with patient enquiries. Use examples from past experiences to demonstrate these abilities.
Proofread Your Application:Before submitting, carefully proofread your application for any spelling or grammatical errors. A well-presented application reflects your attention to detail, which is crucial for this role.
How to prepare for a job interview at Summercamp Heino
✨Showcase Your Customer Service Skills
Since the role involves excellent client-facing customer service, be prepared to discuss your previous experiences. Share specific examples of how you've handled difficult situations or provided exceptional service to clients.
✨Demonstrate Attention to Detail
This position requires meticulous attention to detail. During the interview, highlight instances where your attention to detail made a significant difference in your work. You could mention how you ensured accuracy in record-keeping or managed multiple tasks without errors.
✨Prepare for Multitasking Questions
Given the diverse nature of the role, expect questions about multitasking. Prepare to explain how you prioritise tasks and manage your time effectively, especially under pressure. Use examples from past roles to illustrate your ability to juggle multiple responsibilities.
✨Dress Smartly and Be Confident
As the job requires a smart presentation, make sure to dress appropriately for the interview. Confidence is key, so practice your responses and maintain good eye contact. This will help convey your professionalism and readiness for the role.
