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Summer Browning

Major Incident Manager

Full-Time Home office (partial)

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Overview

Major Incident Manager – High-threat government environment.

Summer-Browning Associates is currently supporting our central government client, who is seeking a Major Incident Manager for an initial 6 assignments with the option to extend.

Location: London / Hybrid

The ideal candidate will have an active SC or DV clearance and a strong background in Incident Management within a high-threat government environment.

Skills and experience

Proven experience in leading and managing a 24/7 incident management team, including response and Tier 2/3 escalation.
Demonstrated ability to restore critical IT services, validate recovery actions, and ensure that all activities are thoroughly documented in ServiceNow and MI dashboards.
Experience in problem management, change management, and service continuity planning.
Knowledge of IT Service Management (ITSM) in secure environments, such as Defence or Central Government.
Industry certifications, including a Service Management foundation qualification such as ITIL.
Knowledge and experience with Security Information and Event Management (SIEM), as well as cybersecurity frameworks and standards.

To apply, please submit your latest CV for review.

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Major Incident Manager employer: Summer Browning

At Summer-Browning Associates, we pride ourselves on being an exceptional employer within the high-threat government sector. Our London-based team thrives in a dynamic and supportive work culture that prioritises employee growth and development, offering unique opportunities to engage in critical incident management while ensuring a balanced hybrid work environment. Join us to make a meaningful impact while enjoying comprehensive benefits and a commitment to your professional advancement.