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- Tasks: Lead a 24/7 incident management team in a high-threat government environment.
- Company: Join Summer-Browning Associates, supporting central government clients.
- Benefits: Hybrid work model with opportunities for extension and career growth.
- Why this job: Make a real difference in critical IT service restoration and management.
- Qualifications: Active SC or DV clearance and experience in incident management required.
- Other info: Ideal for those passionate about ITSM in secure environments.
The predicted salary is between 48000 - 72000 £ per year.
Overview
Major Incident Manager - High-threat government environment.
Summer-Browning Associates is currently supporting our central government client, who is seeking a Major Incident Manager for an initial 6 assignments with the option to extend.
Location: London / Hybrid
The ideal candidate will have an active SC or DV clearance and a strong background in Incident Management within a high-threat government environment.
Skills and experience
- Proven experience in leading and managing a 24/7 incident management team, including response and Tier 2/3 escalation.
- Demonstrated ability to restore critical IT services, validate recovery actions, and ensure that all activities are thoroughly documented in ServiceNow and MI dashboards.
- Experience in problem management, change management, and service continuity planning.
- Knowledge of IT Service Management (ITSM) in secure environments, such as Defence or Central Government.
- Industry certifications, including a Service Management foundation qualification such as ITIL.
- Knowledge and experience with Security Information and Event Management (SIEM), as well as cybersecurity frameworks and standards.
To apply, please submit your latest CV for review.
Major Incident Manager in London employer: Summer Browning
Contact Detail:
Summer Browning Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Major Incident Manager in London
✨Tip Number 1
Network like a pro! Reach out to folks in your industry, especially those who work in high-threat environments. A friendly chat can lead to insider info about job openings that aren't even advertised yet.
✨Tip Number 2
Prepare for the interview by brushing up on your incident management skills. Be ready to share specific examples of how you've led teams through crises and restored critical IT services. We want to hear your success stories!
✨Tip Number 3
Show off your certifications! If you've got ITIL or any other relevant qualifications, make sure to highlight them during your conversations. It shows you're serious about your professional development and ready for the challenge.
✨Tip Number 4
Don't forget to apply through our website! It's the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Major Incident Manager in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Major Incident Manager role. Highlight your experience in incident management, especially in high-threat environments, and don’t forget to mention any relevant certifications like ITIL.
Showcase Your Skills: We want to see your skills in action! Be specific about your experience with 24/7 incident management teams and how you've successfully restored critical IT services. Use examples that demonstrate your problem-solving abilities.
Keep It Clear and Concise: When writing your application, clarity is key. Use straightforward language and avoid jargon unless it’s relevant to the role. We appreciate a well-structured CV that’s easy to read and gets straight to the point.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. We can’t wait to see what you bring to the table!
How to prepare for a job interview at Summer Browning
✨Know Your Incident Management Inside Out
Make sure you brush up on your incident management knowledge, especially in high-threat environments. Be ready to discuss your experience leading 24/7 teams and how you've handled escalations. Use specific examples from your past roles to demonstrate your expertise.
✨Familiarise Yourself with ServiceNow
Since documentation in ServiceNow is crucial for this role, ensure you're comfortable discussing how you've used it in previous positions. Prepare to explain how you validate recovery actions and document activities effectively, as this will show your attention to detail.
✨Highlight Your Certifications
If you have industry certifications like ITIL, make sure to mention them! These qualifications are important in the government sector, so be prepared to explain how they’ve helped you in your incident management career.
✨Understand Cybersecurity Frameworks
Given the focus on cybersecurity, brush up on relevant frameworks and standards. Be ready to discuss how you've integrated these into your incident management processes, as this will demonstrate your ability to operate in secure environments.
