M365 Transition Engineer
Summer-Browning Associates is currently supporting our central government client in their search for an M365 Transition Engineer for an initial six-month assignment, with the option to extend.
Location: London / Milton Keynes - Hybrid working
The ideal candidate will hold an active security clearance and have a strong background in Microsoft 365 support & engineering, demonstrating the following skills and experience:
- Extensive experience in second-line support, with a solid understanding of 365 incident management and resolution within secure public sector environments.
Experience in diagnosing 365 issues, improving time-to-resolution, and creating resolution pathways to reduce queue times, backlogs, and avoidable escalations to third-line support. - Proven ability to manage 365 Service Requests and Incidents in accordance with Service Level Targets.
- Significant experience in developing and maintaining operational documentation, including runbooks, standard operating procedures (SOPs), troubleshooting guides, and knowledge articles.
Certifications in Microsoft 365 Administration and familiarity with ITIL would be highly beneficial.
#J-18808-Ljbffr
M365 Transition Engineer in London employer: Summer Browning
At Summer-Browning Associates, we pride ourselves on being an exceptional employer, offering a dynamic work culture that values innovation and collaboration. Our East Kilbride location provides a unique opportunity to work closely with central government clients, while our commitment to employee growth ensures you will have access to ongoing training and development in cutting-edge technologies. With a hybrid working model, competitive benefits, and a focus on security and automation, we create a rewarding environment for our SQL Server DBA professionals.
