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- Tasks: Provide technical support and resolve ICT issues for law enforcement.
- Company: Join a dedicated team supporting the public sector in Northallerton.
- Benefits: Gain hands-on experience in a dynamic environment with potential career growth.
- Why this job: Make a real impact in the community while developing your tech skills.
- Qualifications: Experience in ICT service desk roles; ITIL Foundation is a plus.
- Other info: On-site position, ideal for those passionate about public service.
The predicted salary is between 30000 - 42000 £ per year.
We are looking for a Service Desk Analyst to work within the law enforcement sector. Location: On-site – Northallerton About the role: You will be responsible for providing technical support responding to enquires, evaluating, and resolving issues relating to ICT equipment, infrastructure and applications via phone, in person and self service Essential Skills: The ideal candidates will have a proven Service Desk Analyst background, with the following skills/ experience: Experience of working in an ICT service desk function within a busy multidisciplined ICT service. Knowledge of incident and request fulfilment processes. ITIL Foundation Qualifications (Desirable). Experience of public sector including procurement and ideally in an emergency service (Desirable)
Service Desk Analyst employer: Summer Browning Associates
Contact Detail:
Summer Browning Associates Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Desk Analyst
✨Tip Number 1
Make sure to familiarize yourself with the specific ICT service desk processes used in the public sector. Understanding how incident and request fulfilment works will give you a significant edge during the interview.
✨Tip Number 2
Highlight any experience you have in emergency services or public sector roles. This can set you apart from other candidates, as it shows you understand the unique challenges faced in these environments.
✨Tip Number 3
If you have an ITIL Foundation qualification, be sure to mention it! Even if it's not essential, it demonstrates your commitment to best practices in IT service management.
✨Tip Number 4
Prepare for scenario-based questions that assess your problem-solving skills. Think of examples from your past experiences where you successfully resolved technical issues under pressure.
We think you need these skills to ace Service Desk Analyst
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the Service Desk Analyst position. Understand the responsibilities and essential skills required, especially those related to ICT support in the law enforcement sector.
Highlight Relevant Experience: In your CV and cover letter, emphasize your previous experience in an ICT service desk function. Provide specific examples of how you've handled technical support inquiries and resolved issues effectively.
Showcase ITIL Knowledge: If you have ITIL Foundation qualifications, be sure to mention them prominently. Discuss how your knowledge of incident and request fulfillment processes can benefit the role.
Tailor Your Application: Customize your application materials to reflect the public sector experience and any relevant work in emergency services. This will demonstrate your understanding of the unique challenges faced in this environment.
How to prepare for a job interview at Summer Browning Associates
✨Show Your Technical Expertise
Be prepared to discuss your experience with ICT equipment and infrastructure. Highlight specific examples where you've successfully resolved technical issues, as this will demonstrate your capability in a service desk role.
✨Understand Incident Management
Familiarize yourself with incident and request fulfillment processes. Be ready to explain how you have applied these processes in previous roles, as this knowledge is crucial for the position.
✨Highlight Relevant Experience
If you have experience in the public sector or emergency services, make sure to mention it. Discuss how this background has equipped you with unique insights and skills that are beneficial for the role.
✨Demonstrate Communication Skills
Since the role involves responding to inquiries via phone and in person, practice articulating your thoughts clearly. Show that you can communicate technical information effectively to non-technical users.
