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- Tasks: Manage Service Requests and Incidents while ensuring top-notch support.
- Company: Leading recruitment agency with a focus on public sector IT.
- Benefits: Gain valuable experience in a dynamic environment with potential for future opportunities.
- Why this job: Kickstart your career in IT with hands-on experience in a supportive team.
- Qualifications: Experience in 1st Line Support and eligibility for SC clearance.
- Other info: 100% onsite role in East Kilbride, perfect for those seeking immediate engagement.
The predicted salary is between 30000 - 42000 £ per year.
A leading recruitment agency is seeking a Service Desk Analyst for a 6-month assignment in East Kilbride, Scotland. The ideal candidate should hold or be eligible for SC clearance and have experience in 1st Line Support within a Public Sector IT Service Environment.
Responsibilities include:
- Managing Service Requests and Incidents
- Ensuring adherence to Service Level Agreements
- Proficiency in Microsoft operating systems
This is a 100% onsite position.
Onsite Service Desk Analyst - 1st Line Support (SC Eligible) employer: Summer-Browning Associates
Contact Detail:
Summer-Browning Associates Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Onsite Service Desk Analyst - 1st Line Support (SC Eligible)
✨Tip Number 1
Get to know the company and its culture before your interview. Research their values and recent projects, so you can show how you fit in and what you can bring to the table.
✨Tip Number 2
Practice common interview questions related to 1st Line Support. Think about scenarios where you've managed Service Requests or Incidents, and be ready to share those experiences with confidence.
✨Tip Number 3
Network with current or former employees on platforms like LinkedIn. They can provide insider tips and might even refer you, which can give you a leg up in the application process.
✨Tip Number 4
Apply through our website for the best chance of landing the job. We keep track of applications better that way, and it shows you're serious about joining the team!
We think you need these skills to ace Onsite Service Desk Analyst - 1st Line Support (SC Eligible)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in 1st Line Support, especially within a Public Sector IT Service Environment. We want to see how your skills match the job description, so don’t be shy about showcasing relevant achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for this role. Mention your SC clearance eligibility and your familiarity with Microsoft operating systems to grab our attention.
Be Clear and Concise: When filling out your application, keep your language clear and to the point. We appreciate straightforward communication, so avoid jargon and focus on what makes you a great candidate for the Service Desk Analyst position.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Summer-Browning Associates
✨Know Your Stuff
Make sure you brush up on your 1st Line Support knowledge, especially in a Public Sector IT Service Environment. Familiarise yourself with common Service Requests and Incidents, as well as the Microsoft operating systems you'll be working with. This will show that you're not just a good fit but also genuinely interested in the role.
✨Understand SC Clearance
Since SC clearance is a requirement, it’s crucial to understand what it entails. Be prepared to discuss your eligibility and any relevant experience. This shows that you’re serious about the position and have done your homework.
✨Service Level Agreements (SLAs) Matter
Get a good grasp of SLAs and how they impact service delivery. Be ready to talk about how you've adhered to SLAs in past roles and how you would ensure compliance in this new position. This demonstrates your commitment to quality service.
✨Be Ready for Onsite Dynamics
Since this is a 100% onsite role, think about how you can contribute to a positive team environment. Prepare examples of how you've worked effectively in a team setting before, and be ready to discuss how you handle face-to-face interactions with users.
