At a Glance
- Tasks: Support the management of service requests and enhance user experience in a dynamic environment.
- Company: Join a leading organisation supporting Central Government initiatives.
- Benefits: Initial 6-month contract with opportunities for professional growth.
- Other info: Opportunity to gain ITIL Foundation certification while working.
- Why this job: Make a real impact on government services and improve user experiences.
- Qualifications: Awareness of products/services and ability to engage with users effectively.
The predicted salary is between 30000 - 40000 £ per year.
SBA are currently supporting our Central Government client who are seeking a Service Catalogue Analyst on an initial 6 month contract. The Service Catalogue Analyst will be responsible for:
- Reporting to the Senior Service Catalogue Manager in a timely manner.
- Supporting the management and prioritisation of requests, via a backlog, to create, update, disable or archive Service Catalogue items.
- Supporting Tooling teams to build the workflows within the ITSM toolset to meet the needs of catalogue requests.
- Ensuring the Service Catalogue items accurately reference appropriate CIs and other data points.
- Maintaining Service Catalogue standards to provide a consistent user experience, suggesting Service Catalogue user experience enhancements as needed.
- Producing guidance material and templates to promote consistency and quality within the Service Catalogue and improve understanding of the Service Catalogue in the wider organisation.
- Proactively focusing on continuous improvement of self and service, working with others to improve the user experience, simplify processes and improve efficiency of IT Services to enable the Government's diplomatic, development and consular work around the world.
Essential
- Show an awareness of different products and services.
- Identify and engage with users or stakeholders to collate user needs evidence.
- Understand and define research that fits user needs.
- Use quantitative and qualitative data about users to turn user focus into outcomes.
- Work independently, share information and assist others with requests for service.
Desirable
- ITIL Foundation is a desirable qualification for this role. Successful candidates will be expected to gain ITIL Foundation.
Service Catalogue Analyst in Milton Keynes employer: Summer-Browning Associates
SBA is an exceptional employer, offering a dynamic work environment that fosters collaboration and innovation. As a Service Catalogue Analyst, you will have the opportunity to contribute to meaningful projects that support the Central Government's vital work, while benefiting from a culture of continuous improvement and professional development. With a focus on employee growth and a commitment to enhancing user experiences, SBA provides a rewarding workplace where your contributions truly matter.
Contact Details:
Summer-Browning Associates Recruitment Team
