At a Glance
- Tasks: Lead a centralised case working service and improve user experiences.
- Company: Supportive Central Government client with a focus on user needs.
- Benefits: Flexible remote work, competitive pay, and opportunities for professional growth.
- Other info: Work in a dynamic environment with potential for career advancement.
- Why this job: Make a real difference by resolving complex issues and improving services.
- Qualifications: Experience in complaints management and strong stakeholder relationship skills.
The predicted salary is between 40000 - 50000 £ per year.
SBA are currently supporting our Central Government client who are seeking a Parliamentary & Complaints Caseworker on a 6 month contract.
Location: London, Bristol OR Manchester [Predominantly remote with ad-hoc site visits for key meetings]
As a Parliamentary and Complaints Caseworker, you will:
- Lead and operate a centralised complex case working service, establishing clear frameworks for case management, tracking and escalation, and ensuring compliance with statutory deadlines.
- Investigate operational and service issues, working with operational teams and Relying Parties to understand complex problems, support users who are stuck in journeys, and contribute to the development of clear, evidence-based recommendations for improvement.
- Identify trends and opportunities for continual service improvement across complaints, case working and user feedback, using qualitative and quantitative data to address root causes, optimise processes, implement solutions, and reduce avoidable demand.
- Build and manage effective stakeholder relationships, influencing decisions, navigating challenging situations, and removing blockers to support shared objectives and user needs.
Skills and experience:
- Have experience handling the management of complaints, case working or other high-profile operational issues, with a strong understanding of governance, consistency and user trust.
- Can conduct investigative work into digital or operational problems, working with stakeholders to clarify objectives, gather and analyse evidence, manage conflicting information, and translate business and user needs into actionable insights and solutions.
- Take ownership of issues through to resolution or mitigation, proactively identifying risks and improvement opportunities to achieve excellent user outcomes.
- Are an effective stakeholder relationship manager, skilled at building long-term trusted relationships, influencing decisions, navigating challenges and competing priorities, and operating confidently in complex or high-risk environments while maintaining a strong focus on user needs.
- Have excellent written communication and drafting skills, able to produce clear, concise and accurate responses and briefings for scrutiny and governance.
NB: SC clearance is a requirement for this assignment.
To apply, please submit latest CV.
Parliamentary & Complaints Caseworker in London employer: Summer-Browning Associates
Join a dynamic and supportive environment as a Parliamentary & Complaints Caseworker, where your contributions will directly impact service improvement and user satisfaction. With the flexibility of predominantly remote work and opportunities for professional growth in London, Bristol, or Manchester, you will thrive in a culture that values collaboration, innovation, and excellence in public service. Our commitment to employee development and a strong focus on stakeholder relationships makes us an exceptional employer for those seeking meaningful and rewarding careers.
Contact Details:
Summer-Browning Associates Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Parliamentary & Complaints Caseworker in London
✨Get Engaged in Local Politics
Dive into your local council meetings or community boards. These spaces are packed with people who are already in the public sector and might have insider tips on upcoming temporary roles. Plus, you can connect directly with key decision-makers.
✨Stay Alert for Seasonal Recruitment
Many public sector jobs ramp up during certain times of the year, especially around election seasons or local budget planning periods. Keep your eyes peeled for recruitment drives during these windows, as they're prime times for temporary positions.
✨Leverage Online Job Portals
Don’t forget to check government job boards or websites like the local council's site for temporary postings. This is where many roles first get advertised, and applying directly here can speed things up.
✨Tap Into Your University Resources
If you're at university, make the most of your career services to discover opportunities in the public sector. They often have connections with local government employers who are looking for temporary staff and can help you polish your approach.
We think you need these skills to ace Parliamentary & Complaints Caseworker in London
Some tips for your application 🫡
Emphasise your understanding of public policy:In your application, make sure to highlight any knowledge or experience you have related to public policy, governance or community engagement. Show us how you can contribute to the public sector’s mission, especially if you've worked on relevant projects or initiatives before!
Tailor your CV to the sector's expectations:When crafting your CV, focus on including experiences that showcase your ability to work within government structures or similar environments. Use clear, concise language and consider adding any volunteer work or internships that reflect your commitment to public service.
Show flexibility and willingness to learn:Since this is a temporary role, it’s crucial to convey your adaptability and eagerness to pick up new skills quickly. In your cover letter, let us know how you plan to make the most of this short-term experience and what you hope to learn from it.
Include relevant certificates and training:If you've completed any training or have certifications that are relevant to the role (like public administration, project management, or data analysis), don't forget to mention them. These can really make you stand out in the application process!
How to prepare for a job interview at Summer-Browning Associates
✨Demonstrate Your Commitment to Public Service
In the government and public sector, showing that you're genuinely passionate about serving the community is key. Get ready to share examples where you've contributed to social good or tackled community issues, as this will resonate with interviewers from Summer-Browning Associates.
✨Prepare for Policy and Regulatory Questions
Expect questions about policies, regulations, or recently implemented government initiatives. Brush up on the latest news relating to public sector developments—being informed will help you demonstrate that you're ready to hit the ground running, especially in a temporary role.
✨Flexibility is Your Best Friend
Since this is a temporary role, emphasise your ability to adapt quickly. Share examples where you've successfully taken on new challenges or adjusted to different team dynamics, that'll show Summer-Browning Associates that you’re reliable and can effectively support various projects without a long onboarding process.
✨Prepare to Showcase Teamwork Skills
In the public sector, collaboration is vital. Be ready to discuss past experiences working in teams, especially in diverse environments. Highlight how you've contributed positively to group settings—this could really set you apart from other candidates in this temporary role.
