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- Tasks: Lead a 24/7 incident management team in a high-threat environment.
- Company: Join Summer-Browning Associates, supporting central government clients.
- Benefits: Hybrid work model and opportunities for career advancement.
- Why this job: Make a real difference in critical IT service restoration.
- Qualifications: Active SC or DV clearance and strong incident management experience.
- Other info: Ideal for those passionate about cybersecurity and IT service management.
The predicted salary is between 48000 - 72000 £ per year.
Major Incident Manager - High-threat government environment.
Summer-Browning Associates is currently supporting our central government client, who is seeking a Major Incident Manager for an initial 6 assignments with the option to extend.
Location: London/Hybrid
The ideal candidate will have an active SC or DV clearance and a strong background in Incident Management within a high-threat government environment.
Skills and experience:
- Proven experience in leading and managing a 24/7 incident management team, including response and Tier 2/3 escalation.
- Demonstrated ability to restore critical IT services, validate recovery actions, and ensure that all activities are thoroughly documented in ServiceNow and MI dashboards.
- Experience in problem management, change management, and service continuity planning.
- Knowledge of IT Service Management (ITSM) in secure environments, such as Defence or Central Government.
- Industry certifications, including a Service Management foundation qualification such as ITIL.
- Knowledge and experience with Security Information and Event Management (SIEM), as well as cybersecurity frameworks and standards.
To apply, please submit your latest CV for review.
Major Incident Manager in London employer: Summer-Browning Associates
Contact Detail:
Summer-Browning Associates Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Major Incident Manager in London
✨Tip Number 1
Network like a pro! Reach out to folks in your industry on LinkedIn or at events. A friendly chat can lead to opportunities that aren’t even advertised yet.
✨Tip Number 2
Prepare for interviews by practising common questions and scenarios related to incident management. We can help you with mock interviews to boost your confidence!
✨Tip Number 3
Showcase your skills! Create a portfolio or case studies of past incidents you've managed. This will give potential employers a clear picture of what you can bring to the table.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing familiar faces!
We think you need these skills to ace Major Incident Manager in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Major Incident Manager role. Highlight your experience in incident management, especially in high-threat environments, and don’t forget to mention any relevant certifications like ITIL.
Showcase Your Skills: We want to see your skills in action! Clearly outline your experience with 24/7 incident management teams and your ability to restore critical IT services. Use specific examples to demonstrate your expertise.
Be Clear and Concise: Keep your application clear and to the point. Avoid jargon unless it’s relevant to the role. We appreciate straightforward communication that gets right to the heart of your qualifications.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. We can’t wait to see what you bring to the table!
How to prepare for a job interview at Summer-Browning Associates
✨Know Your Incident Management Inside Out
Make sure you brush up on your incident management knowledge, especially in high-threat environments. Be ready to discuss your experience leading 24/7 teams and how you've handled escalations. Use specific examples from your past roles to demonstrate your expertise.
✨Familiarise Yourself with ServiceNow
Since documentation in ServiceNow is crucial for this role, take some time to get comfortable with the platform. If you have experience using it, prepare to share how you've utilised it for incident tracking and reporting in previous positions.
✨Highlight Your Certifications
If you have any relevant certifications like ITIL, make sure to mention them during the interview. These qualifications can set you apart, so be prepared to explain how they’ve helped you in your incident management career.
✨Understand Cybersecurity Frameworks
Given the focus on cybersecurity in this role, brush up on key frameworks and standards. Be ready to discuss how you've applied these in your previous work, particularly in relation to Security Information and Event Management (SIEM).
