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- Tasks: Provide 1st line IT support and manage service requests effectively.
- Company: Join a leading client in Central Government with a focus on IT services.
- Benefits: Gain valuable experience in a supportive environment with potential for extension.
- Why this job: Kickstart your IT career while making a difference in public sector services.
- Qualifications: Experience in Service Desk operations and knowledge of Microsoft systems required.
- Other info: Onsite role in East Kilbride with opportunities for professional growth.
The predicted salary is between 30000 - 42000 £ per year.
Summer-Browning Associates is currently supporting our client in Central Government, who is seeking a Service Desk Analyst for an initial 6-month assignment with an option to extend.
Location: East Kilbride, Scotland - 100% onsite.
The ideal candidate will hold or be eligible for SC clearance and have a proven background in Service Desk operations, with the following skills and experience:
- Experience in 1st Line Support within the Service Desk, with a solid understanding of Incident and Request Fulfilment processes, as well as priority classifications and Service Level Agreements in a Public Sector IT Service Environment.
- Proven ability to ensure that Service Requests and Incidents are managed in accordance with Service Level Targets.
- Expertise in incident triage and resolution.
- Knowledge of Microsoft operating systems and applications, including but not limited to Windows Server 2012, Exchange 2013, Windows 10, Office 365, and general networking technologies.
- Familiarity with ITIL Foundation, AGILE, and DevOps frameworks, as well as enterprise-level reporting tools, would be highly beneficial.
To apply, please submit your latest CV for review.
Service Desk Analyst in East Kilbride employer: Summer-Browning Associates
Contact Detail:
Summer-Browning Associates Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Desk Analyst in East Kilbride
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT world, especially those who work in service desks or public sector roles. A friendly chat can lead to insider info about job openings that aren't even advertised yet.
✨Tip Number 2
Prepare for the interview by brushing up on your incident management skills. Be ready to discuss how you've handled service requests and incidents in the past. We want you to showcase your expertise in prioritising tasks and meeting service level agreements!
✨Tip Number 3
Don’t forget to highlight your technical skills! Make sure you can confidently talk about your experience with Microsoft operating systems and applications. We know these are crucial for a Service Desk Analyst role, so let’s make them shine!
✨Tip Number 4
Apply through our website! It’s super easy and ensures your application gets the attention it deserves. Plus, we’re always on the lookout for candidates who fit the bill, so don’t miss out on this opportunity!
We think you need these skills to ace Service Desk Analyst in East Kilbride
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Service Desk Analyst role. Highlight your experience in 1st Line Support and any relevant skills that match the job description. We want to see how you fit into our team!
Showcase Your Skills: Don’t just list your skills; demonstrate them! Use specific examples from your past experiences that show your expertise in incident triage, resolution, and familiarity with Microsoft systems. This helps us see your potential.
Keep It Clear and Concise: When writing your application, keep it clear and to the point. Avoid jargon and make sure we can easily understand your qualifications and experiences. A well-structured application makes a great first impression!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Summer-Browning Associates
✨Know Your Stuff
Make sure you brush up on your knowledge of 1st Line Support and the specific technologies mentioned in the job description. Familiarise yourself with Microsoft operating systems, especially Windows Server 2012 and Office 365, as well as incident management processes. This will help you answer technical questions confidently.
✨Understand the Frameworks
Since familiarity with ITIL, AGILE, and DevOps is beneficial, take some time to understand these frameworks. Be ready to discuss how they apply to Service Desk operations and how you've used them in past roles. This shows that you’re not just technically savvy but also understand the methodologies behind effective service delivery.
✨Prepare for Scenario Questions
Expect scenario-based questions where you might need to demonstrate your problem-solving skills. Think of examples from your previous experience where you successfully triaged incidents or fulfilled service requests. Use the STAR method (Situation, Task, Action, Result) to structure your answers clearly.
✨Show Your Customer Service Skills
As a Service Desk Analyst, communication is key. Be prepared to discuss how you handle difficult customers or stressful situations. Highlight your ability to remain calm under pressure and your commitment to providing excellent service. This will show that you’re not only technically capable but also a great team player.
