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- Tasks: Provide 1st line IT support and manage incidents in a public sector environment.
- Company: Support consultancy with a focus on delivering excellent IT services.
- Benefits: Gain valuable experience in a dynamic role with potential for future opportunities.
- Why this job: Kickstart your IT career while making a difference in the public sector.
- Qualifications: Experience in 1st Line Support and familiarity with Microsoft systems required.
- Other info: Onsite role in East Kilbride with a 6-month contract.
The predicted salary is between 30000 - 42000 £ per year.
A support consultancy is seeking an IT Service Desk Analyst for a 6-month contract in East Kilbride, Scotland. The ideal candidate must have 1st Line Support experience and be familiar with Service Desk operations, including incident management and request fulfilment in a public sector environment.
Proficiency with Microsoft systems like Windows Server and Office 365 is essential. Candidates should also be eligible for SC clearance. The role is fully onsite.
Service Desk Analyst - 1st Line IT Support (SC Eligible) in East Kilbride employer: Summer-Browning Associates
Contact Detail:
Summer-Browning Associates Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Desk Analyst - 1st Line IT Support (SC Eligible) in East Kilbride
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT field, especially those who work in public sector roles. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for the interview by brushing up on your 1st Line Support skills. Be ready to discuss your experience with incident management and how you’ve tackled tricky situations in the past. We want to see your problem-solving skills shine!
✨Tip Number 3
Show off your tech know-how! Make sure you’re comfortable discussing Microsoft systems like Windows Server and Office 365. We love candidates who can demonstrate their technical expertise confidently.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re always on the lookout for passionate individuals ready to join our team.
We think you need these skills to ace Service Desk Analyst - 1st Line IT Support (SC Eligible) in East Kilbride
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your 1st Line Support experience and familiarity with Service Desk operations. We want to see how your skills match the job description, so don’t be shy about showcasing your proficiency with Microsoft systems like Windows Server and Office 365!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the role and how your background aligns with our needs. We love seeing enthusiasm, so let your personality come through while keeping it professional.
Be Clear and Concise: When filling out your application, keep your language clear and to the point. We appreciate straightforward communication, especially in IT support roles where clarity is key. Avoid jargon unless it’s relevant to the position!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts and you’ll be all set!
How to prepare for a job interview at Summer-Browning Associates
✨Know Your Stuff
Make sure you brush up on your 1st Line Support experience. Be ready to discuss specific incidents you've managed and how you handled them. Familiarity with Service Desk operations is key, so think of examples that showcase your skills in incident management and request fulfilment.
✨Get Technical
Since proficiency with Microsoft systems like Windows Server and Office 365 is essential, be prepared to answer technical questions or even troubleshoot a scenario on the spot. Practise explaining technical concepts in simple terms, as you might need to communicate with non-technical users.
✨Understand the Public Sector
Research the public sector environment and its unique challenges. Be ready to discuss how your experience aligns with the needs of a support consultancy in this space. Showing that you understand the context will set you apart from other candidates.
✨Be SC Clearance Ready
Since eligibility for SC clearance is a requirement, be prepared to discuss your background and any relevant checks. It’s good to show that you’re aware of the importance of security in IT roles, especially in the public sector.
