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- Tasks: Lead a 24/7 incident management team in a high-threat government environment.
- Company: Join Summer-Browning Associates, supporting central government clients.
- Benefits: Hybrid work model with opportunities for extension and career growth.
- Why this job: Make a real difference in critical IT service restoration and security.
- Qualifications: Active SC or DV clearance and strong incident management experience required.
- Other info: Ideal for those passionate about ITSM in secure environments.
The predicted salary is between 48000 - 72000 £ per year.
Major Incident Manager - High-threat government environment.
Summer-Browning Associates is currently supporting our central government client, who is seeking a Major Incident Manager for an initial 6 assignments with the option to extend.
Location: London / Hybrid
The ideal candidate will have an active SC or DV clearance and a strong background in Incident Management within a high-threat government environment.
Skills and experience:
- Proven experience in leading and managing a 24/7 incident management team, including response and Tier 2/3 escalation.
- Demonstrated ability to restore critical IT services, validate recovery actions, and ensure that all activities are thoroughly documented in ServiceNow and MI dashboards.
- Experience in problem management, change management, and service continuity planning.
- Knowledge of IT Service Management (ITSM) in secure environments, such as Defence or Central Government.
- Industry certifications, including a Service Management foundation qualification such as ITIL.
- Knowledge and experience with Security Information and Event Management (SIEM), as well as cybersecurity frameworks and standards.
To apply, please submit your latest CV for review.
Major Incident Manager in Slough employer: SUMMER-BROWNING ASSOCIATES LIMITED
Contact Detail:
SUMMER-BROWNING ASSOCIATES LIMITED Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Major Incident Manager in Slough
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who have experience in high-threat environments. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for the interview by brushing up on your incident management skills. Be ready to discuss real-life scenarios where you’ve led a team through critical incidents. We want to hear your success stories!
✨Tip Number 3
Showcase your certifications and relevant experience prominently. If you've got ITIL or any cybersecurity qualifications, make sure they shine on your profile. We love seeing that commitment to professional development!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re always on the lookout for candidates who are passionate about incident management in secure environments.
We think you need these skills to ace Major Incident Manager in Slough
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Major Incident Manager role. Highlight your experience in incident management, especially in high-threat environments, and don’t forget to mention any relevant certifications like ITIL.
Showcase Your Skills: We want to see your skills in action! Use specific examples from your past roles to demonstrate your ability to lead a 24/7 incident management team and restore critical IT services. The more concrete your examples, the better!
Keep It Clear and Concise: When writing your application, clarity is key. Keep your language straightforward and avoid jargon unless it’s industry-specific. We appreciate a well-structured CV that’s easy to read and gets straight to the point.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at SUMMER-BROWNING ASSOCIATES LIMITED
✨Know Your Incident Management Inside Out
Make sure you brush up on your incident management knowledge, especially in high-threat environments. Be ready to discuss your experience leading 24/7 teams and how you've handled escalations. Use specific examples from your past roles to demonstrate your expertise.
✨Familiarise Yourself with ServiceNow
Since documentation in ServiceNow is crucial for this role, take some time to get comfortable with its functionalities. If you can, prepare to talk about how you've used it in previous positions to manage incidents and document recovery actions effectively.
✨Highlight Your Certifications
If you have any relevant certifications like ITIL or experience with SIEM, make sure to mention them. These qualifications can set you apart, so be prepared to explain how they’ve helped you in your incident management career.
✨Prepare for Scenario-Based Questions
Expect to face scenario-based questions that test your problem-solving skills in real-time. Think of a few challenging situations you've encountered and how you resolved them, focusing on your decision-making process and the outcomes.
