At a Glance
- Tasks: Lead and improve research operations to enhance user-centred work across teams.
- Company: Central Government client focused on impactful research.
- Benefits: Initial 6-month contract with potential for extension and professional growth.
- Other info: Active SC clearance needed; dynamic role in an agile environment.
- Why this job: Shape the future of research operations and drive meaningful change.
- Qualifications: Experience in research operations and user research methods required.
The predicted salary is between 60000 - 70089 £ per year.
Our Central Government client are seeking a Lead Research Operations Manager on an initial 6 month contract. You may come from a Research Operations or user research background. Most importantly, you will have experience in proving research operations and enabling teams to deliver user-centered work at pace, with a proven track record of delivering impactful outcomes.
You will bring a strong understanding of user research practice, ensuring that any operational improvements are grounded in the needs of researchers and support effective collaboration. You will demonstrate:
- Proven experience leading systemic change in Research Operations, shaping strategy and driving improvements that scale high-quality, user-centred research across teams
- A strong understanding of Research Operations in agile environments, including participant recruitment, tools, governance, and knowledge management
- Solid grounding in user research methods and practice, enabling you to design and embed operational approaches that work effectively for research teams
- Experience identifying and resolving operational blockers to improve delivery speed and effectiveness
- Strong delivery, prioritisation, and stakeholder management skills
- Experience working with research governance and GDPR, with the ability to balance pace with appropriate rigour
- Experience working with suppliers, recruitment agencies, or research platforms
- A pragmatic, outcome-focused mindset, with the ability to implement improvements quickly and effectively
NB; Active SC/recently lapsed SC required for this assignment.
Lead Research Operations Manager in City of London employer: SUMMER-BROWNING ASSOCIATES LIMITED
As a Lead Research Operations Manager with our Central Government client, you will be part of a dynamic team dedicated to delivering impactful user-centred research. The company fosters a collaborative work culture that prioritises employee growth and development, offering unique opportunities to lead systemic change in research operations. With a focus on agile methodologies and a commitment to operational excellence, this role provides a meaningful chance to make a difference in public service while enjoying the benefits of a supportive and innovative environment.
Contact Details:
SUMMER-BROWNING ASSOCIATES LIMITED Recruitment Team
