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- Tasks: Manage the Change and Configuration teams, ensuring smooth operations and stakeholder satisfaction.
- Company: Join Summer-Browning Associates, a key player in supporting central government projects.
- Benefits: Enjoy hybrid working options and the chance to make a real impact in government IT.
- Why this job: Be part of a dynamic team, enhancing your skills in a reputable organisation with a focus on ITIL.
- Qualifications: Active SC clearance and experience in ITIL Change Management are essential; ServiceNow knowledge is a plus.
- Other info: This is a 6-month assignment based in Milton Keynes, perfect for those looking to grow their career.
The predicted salary is between 48000 - 72000 £ per year.
Summer-Browning Associates are currently supporting our client within the central government, who are seeking a ITIL Change Manager on an initial 6 month assignment.
Location: Milton Keynes (hybrid)
About the role:
You will be responsible for the end-to-end operation of the Change and Configuration management teams including Process Owner accountabilities for our key customers and stakeholders.
The ideal candidate will hold active SC clearance and possess a proven background in ITIL Change Management, along with the following qualifications:
Skills and Experience:
- Experience of negotiating conflicts between the IT team regarding changes.
- Experience of working with IT Service Management toolset.
- ITIL v3/v4 Foundation.
- Knowledge of operating IT systems within Government environments.
- Experience with ServiceNow.
- Experience of ISO9001, ISO 20000 & ISO27001.
- ITIL Intermediate qualified in Service Transition and/or Release Control Validation (Desirable)
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IT Change Manager employer: Summer Browning Associates
Contact Detail:
Summer Browning Associates Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Change Manager
✨Tip Number 1
Familiarise yourself with the specific ITIL frameworks mentioned in the job description, especially ITIL v3/v4. Understanding these concepts will not only help you in interviews but also demonstrate your commitment to the role.
✨Tip Number 2
Highlight any experience you have with ServiceNow or similar IT Service Management tools. Be prepared to discuss how you've used these tools to manage change processes effectively in past roles.
✨Tip Number 3
Since the role involves working within government environments, brush up on relevant regulations and standards like ISO9001, ISO 20000, and ISO27001. Showing that you understand these frameworks can set you apart from other candidates.
✨Tip Number 4
Prepare examples of how you've successfully negotiated conflicts within IT teams regarding changes. Being able to articulate your conflict resolution skills will be crucial in demonstrating your fit for this role.
We think you need these skills to ace IT Change Manager
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of an IT Change Manager. Familiarise yourself with ITIL principles and how they apply to change management in a government context.
Tailor Your CV: Highlight your relevant experience in ITIL Change Management, especially any roles where you've managed conflicts or worked with IT Service Management tools like ServiceNow. Make sure to include your qualifications, such as ITIL v3/v4 Foundation.
Craft a Strong Cover Letter: In your cover letter, emphasise your experience in government environments and your knowledge of ISO standards. Use specific examples to demonstrate how your skills align with the requirements of the role.
Proofread Your Application: Before submitting, carefully proofread your application for any errors or inconsistencies. A well-presented application reflects your attention to detail, which is crucial for an IT Change Manager.
How to prepare for a job interview at Summer Browning Associates
✨Understand ITIL Principles
Make sure you have a solid grasp of ITIL principles, especially those related to Change Management. Be prepared to discuss how you've applied these principles in past roles, as this will demonstrate your expertise and suitability for the position.
✨Showcase Conflict Resolution Skills
Since the role involves negotiating conflicts between IT teams, think of specific examples where you've successfully resolved disputes. Highlight your approach and the outcomes to show your ability to manage team dynamics effectively.
✨Familiarise Yourself with ServiceNow
If you have experience with ServiceNow, be ready to discuss it in detail. If not, do some research on its functionalities and how it integrates with ITIL processes. This knowledge can set you apart from other candidates.
✨Highlight Government Experience
Given the role's focus on government environments, emphasise any relevant experience you have in this sector. Discuss how you navigated the unique challenges of working within government frameworks, which will show your adaptability and understanding of the context.
