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- Tasks: Provide technical support for Cisco UC systems, Microsoft Teams, and Zoom platforms.
- Company: Join SMBC, a trusted partner with a diverse and inclusive culture.
- Benefits: Enjoy hybrid working, competitive pay, and wellness support.
- Why this job: Make a real impact in a dynamic environment while developing your skills.
- Qualifications: Expertise in Cisco UC technologies and collaboration tools required.
- Other info: Great opportunities for career growth and personal development.
The predicted salary is between 43200 - 72000 £ per year.
This job is brought to you by Jobs/Redefined, the UK's leading over-50s age inclusive jobs board. Here at SMBC Group, we want to help you find the next step in your career so read on to discover if this opportunity is the one for you. We like to recognise potential in our people, so we welcome your application even when your experience doesn't perfectly align with the job description. Whilst we'll always strive to be better, we're proud of our inclusive culture, and encourage our applicants and colleagues to be their authentic, unique selves.
Who we are: United by a sense of purpose towards our customers - to be a trusted partner for the long-term - and our universal banking platform in EMEA, SMBC Group has an international growth agenda and award-winning products, meaning we provide exciting opportunities to work on a diverse range of projects and initiatives. We deliver a full suite of corporate finance products and solutions to our customers as well as investment banking and advisory services, and a range of innovative solutions in global capital markets. Read on to find out how you could enhance your skills and gain valuable experience, by joining us to support our clients transition to a sustainable future.
Role Summary: The role involves providing technical oversight and support for the organisation's Cisco Unified Communications systems, Microsoft Teams, and Zoom platforms. Key responsibilities include proactively monitoring and enhancing the telephony and collaboration environment, ensuring compliance and security standards are met, and evaluating security threats to implement appropriate patching. The Engineer contributes to developing global Unified Communications standards, maintains accurate technical documentation, and integrates automation where beneficial. The role requires strong collaboration across IT teams globally, acting as an escalation point for out-of-hours issues, mentoring junior team members, and supporting datacentre visits when needed. They work closely with the architecture team to recommend improvements, manage hardware and software lifecycles to avoid end-of-life risks, and remain flexible to work unsociable hours. Continuous technical skill development is also expected.
Business Area: The Engineer holds technical ownership of key components within the organisation's Unified Communications platform, acting as the subject matter expert and escalation point for major system issues. They lead and contribute to global IT projects, managing technical resources, planning tasks, and defining standards, policies, and documentation needed to operate and maintain the platforms. The role requires strong collaboration across teams and regions, as well as effective vendor management on behalf of PD-ITSD. As a core member of the Telephony and Collaboration team, the Engineer oversees the implementation and lifecycle management of critical infrastructure, including Cisco Unified Call Manager, Cisco Webex Collaboration Suite, Microsoft Teams, and Zoom.
Position Description: The candidate has strong expertise in Cisco Unified Communications and Collaboration technologies, Microsoft Teams (meetings, calling, and video), and a solid understanding of Zoom's enterprise services. They have experience managing compliant recording environments and supporting complementary UC tools such as voicemail and call-logging systems. They are skilled in VoIP technologies, including troubleshooting and managing Session Border Controllers and working with telecom carriers. They also have experience integrating Cisco UC with Microsoft Teams, along with good knowledge of Cisco networking fundamentals (TCP/IP, DNS), storage technologies, and an understanding of trader voice environments.
Competencies: Customer Focus, Driving Change, Driving Results, Embraces Diversity, Enterprise Leadership, Judgement and Decision Making, Risk Management, Strategic and Visionary, Trust and Integrity.
What we offer: For all the expertise and experience you bring to help us make a difference, it's only sustainable if we support you to build your career and be your best self so we offer competitive company benefits, centred around promoting positive well-being and work-life balance. We also believe in fostering a diverse and inclusive work environment, where all team members' perspectives and contributions are valued. Initiatives in place which promote a diverse and inclusive culture and healthy work life balance include hybrid working, Sport & Social Clubs and Diversity and Inclusion networks. As an employee of SMBC you have access to a host of both useful and exciting benefit offerings. See below some of the benefits on offer to you:
- Hybrid and flexible working
- Competitive paid leave days
- Benefits to support your physical wellbeing, including private medical insurance and life and invalidity insurance
- Various policies to support your mental wellbeing, including a robust behavioural health network with counselling and coaching services
- Access a wide range of learning and development opportunities and career progression opportunities
- Ambitious remuneration package
So, if you like a challenge and want to continuously grow and develop in a role where you will be supported along the way by a dynamic and diverse team, apply today! We recognise our role as a bank to support social change and welcome all applications, including those from groups often under-represented in financial services. We value the uniqueness of professional and personal backgrounds and perspectives as they play a vital role in continuing the sustainable growth of our organisation. We'll ensure reasonable adjustments to our recruitment process are offered due to a disability or long-term condition whenever requested.
About SMBC: A trusted partner for the long term united by a sense of purpose towards our customers - to be a trusted partner for the long-term - and our universal banking platform in EMEA, we deliver a full suite of corporate finance products and solutions to our customers, including corporate, structured and trade finance, leveraged finance, loan market and treasury products. We can also provide investment banking and advisory services and a range of innovative solutions in global capital markets.
Senior UC Engineer - Assistant Vice President employer: Sumitomo Mitsui Financial Group, Inc.
Contact Detail:
Sumitomo Mitsui Financial Group, Inc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior UC Engineer - Assistant Vice President
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend relevant events, and don’t be shy about asking for introductions. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their values and how they align with yours. This will help you answer questions more authentically and show that you’re genuinely interested in being part of their team.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or use online platforms to get comfortable with common interview questions. The more you practice, the more confident you’ll feel when it’s time to shine.
✨Tip Number 4
Don’t forget to follow up after your interviews! A simple thank-you email can go a long way in leaving a positive impression. It shows your enthusiasm for the role and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Senior UC Engineer - Assistant Vice President
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that align with the Senior UC Engineer role. Highlight your expertise in Cisco Unified Communications, Microsoft Teams, and Zoom, as well as any relevant projects you've worked on.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you're the perfect fit for this position. Share specific examples of how you've driven change and delivered results in previous roles, and don't forget to show your passion for collaboration and customer focus!
Showcase Your Unique Self: We value authenticity, so let your personality shine through in your application. Share your unique perspectives and experiences that make you stand out, especially if they relate to fostering diversity and inclusion.
Apply Through Our Website: For the best chance of success, apply directly through our website. This ensures your application is seen by the right people and helps us keep track of all applicants efficiently. Plus, it’s super easy!
How to prepare for a job interview at Sumitomo Mitsui Financial Group, Inc.
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Cisco Unified Communications, Microsoft Teams, and Zoom. Be ready to discuss specific features and how you've used them in past roles. This will show that you're not just familiar with the tools but can also leverage them effectively.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've tackled technical challenges in previous positions. Think about times when you had to troubleshoot VoIP issues or manage compliance in recording environments. This will demonstrate your ability to think critically and act decisively under pressure.
✨Emphasise Collaboration Experience
Since this role involves working closely with various IT teams, be ready to share experiences where you've successfully collaborated on projects. Highlight any mentoring you've done or how you've managed vendor relationships, as this shows your ability to work well with others.
✨Be Ready for Scenario Questions
Expect questions that put you in hypothetical situations related to Unified Communications. For example, how would you handle a major system outage? Practising your responses to these types of questions can help you articulate your thought process and decision-making skills during the interview.