OAD EDLC Senior Quality Assurance (QA) Officer - VP

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United by a sense of purpose towards our customers - to be a trusted partner for the long-term - and our universal banking platform in EMEA, SMBC Group has an international growth agenda and award-winning products, meaning we provide exciting opportunities to work on a diverse range of projects and initiatives. We deliver a full suite of corporate finance products and solutions to our customers as well as investment banking and advisory services, and a range of innovative solutions in global capital markets.

Role Summary

Is the next step in your career at SMBC Group EMEA? We're looking for a Senior Quality Assurance Officer to join our OAD Execution Lending team. As a Senior Quality Assurance Officer, you will undertake the operational validation and quality control of loan products across the bank's commercial lending portfolio. You will ensure that all loan documentation, structures, and processes meet internal standards and are booked accurately in our lending systems. This role demands a high level of expertise in loan documentation, local and head office procedures, and process improvement, with a strong focus on training and driving continuous improvement. You will have a minimum of 5 years commercial banking experience and in-depth knowledge of lending products.

Position Description

The function of this role is to retrospectively sample check the work undertaken by the Execution Control team, who are responsible for creating new loan agreements within Loan IQ along with the Loan Administration team, who are responsible for the ongoing servicing of the loan portfolio in Loan IQ. The QA function will check the work completed by Execution Control and Loan Administration teams on a sample of files. This will include, but not limited to, Loan IQ data fields that have a material impact in respect of internal and external reporting, credit discrepancies and customer impact. An assessment of exceptional handling to ensure appropriate approvals have been obtained. Provide MI and feedback on the quality of Execution Control and Loan Administration teams within the BAU functions, with recommendations for intervention where required. On an ongoing basis, identify training needs to address performance weaknesses or new processes and procedures. The role will include identifying and recommending best practice and standardisation opportunities, which requires an understanding of head office and local procedures. In addition to their own quality assurance checking activities, they will be expected to guide, mentor and educate team members across the OAD Lending Group. There will be daily interaction with Section Managers to establish and maintain an optimum approach to quality assurance such as confirmation of procedures, reviewing sample size (incidents may drive changes to sample size by location or Front office team).

OAD Execution Control

The role is designed to improve the control within the Bank, by sample checking the work of the Execution Control and Loan Administration teams responsible for onboarding new loan agreements and loan servicing, using a risk-based approach. Develop and maintain QA frameworks, checklists and validation protocols. Provide both direct and thematic feedback to support continuous improvement. Identify root cause systematic issues and recommend improvement initiatives such as additional training or changes to processes or procedure documentation. The role will also support the annual external audit requirements under KPMG and JSOX by supplying walkthroughs, sampling evidence and timely responses to queries.

Competencies

• Customer Focus
• Driving Change
• Driving Results
• Embraces Diversity
• Enterprise Leadership
• Judgement and Decision Making
• Risk Management
• Strategic and Visionary
• Trust and Integrity

What we offer

For all the expertise and experience you bring to help us make a difference, it's only sustainable if we support you to build your career and be your best self so we offer competitive company benefits, centred around promoting positive well-being and work-life balance. We also believe in fostering a diverse and inclusive work environment, where all team members' perspectives and contributions are valued. Initiatives in place which promote a diverse and inclusive culture and healthy work life balance include hybrid working, Sport & Social Clubs and Diversity and Inclusion networks. As an employee of SMBC you have access to a host of both useful and exciting benefit offerings. See below some of the benefits on offer to you:

• Hybrid and flexible working
• Competitive paid leave days
• Benefits to support your physical wellbeing, including private medical insurance and life and invalidity insurance
• Various policies to support your mental wellbeing, including a robust behavioural health network with counselling and coaching services
• Access a wide range of learning and development opportunities and career progression opportunities
• Ambitious remuneration package

So, if you like a challenge and want to continuously grow and develop in a role where you will be supported along the way by a dynamic and diverse team, apply today!