IT Workspace & Collaboration Technology Lead | London, UK

Alter Domus is seeking an IT Workspace & Collaboration Technology Lead to join our Enterprise Technology & Services team. This role owns the strategy, delivery, and continuous improvement of the digital workplace and collaboration tooling, with Microsoft 365 at its core, ensuring a secure, reliable, and high‑quality Digital Employee Experience (DEX) for a global user base. The ideal candidate brings strong hands‑on experience with Microsoft 365, a service‑oriented mindset, and a proven ability to improve end‑user experience through data, automation, and modern workplace practices.

Your responsibilities

• Platform Engineering & Architecture: Drive and deliver the design, implementation, and evolution of the technical architecture for enterprise collaboration and work management platforms, including Microsoft 365 and complementary SaaS tooling. Act as a hands‑on technical authority, leading complex implementations, troubleshooting, and architectural decisions. Set architectural direction and guardrails to engineer scalable, secure, and supportable configurations aligned with enterprise standards.
• Large‑Scale Implementations & Migrations: Technically lead enterprise‑wide programs such as platform rollouts, tenant or system migrations, tooling consolidation, and decommissioning. Define and execute technical rollout strategies, migration approaches, cut‑over plans, and validation processes. Ensure operational readiness, performance, and supportability at scale.
• Automation, Integration & Workflows: Drive the automation and integration strategy by building and maintaining automation and orchestration using PowerShell, Microsoft Graph API, and platform‑native tooling. Develop and implement integrations across collaboration, project management, ITSM, and knowledge platforms. Develop reusable provisioning, governance, and compliance automation.
• Digital Employee Experience & Reliability: Design and implement monitoring and telemetry to measure platform health, adoption, and user experience. Proactively identify and remediate technical friction impacting collaboration and workflows. Improve reliability through automation, monitoring, and configuration management.
• Team Leadership & Support Enablement: Lead, develop and provide technical mentorship to engineers and administrators. Act as an escalation point for complex technical issues. Develop and maintain technical documentation, architecture diagrams, and operational runbooks. Drive and support continuous improvement of support processes and tooling.

Your profile

• Minimum 10+ years of relevant IT experience with 5+ years in management, with strong exposure to modern workplace technologies.
• Excellent verbal and written communication skills, with the ability to engage both technical and non‑technical stakeholders.
• Detail‑oriented, organized, and comfortable operating in a fast‑paced, global environment.
• Strong sense of ownership, accountability, and customer service excellence.
• Collaborative team player with strong interpersonal skills.
• Self‑motivated and able to thrive in a project‑ and outcome‑driven environment.
• Advanced engineering expertise in Microsoft 365 collaboration services (Teams, SharePoint Online, OneDrive, Exchange Online).
• Strong experience implementing and integrating collaboration platforms, including project and work management tools, ITSM and service request platforms, knowledge management systems.
• Proven experience leading technical implementations of large‑scale collaboration tooling programs.
• Identity & Access Management (Entra ID, Conditional Access, MFA, SSO).
• Endpoint & device management (Intune, Autopilot, Autopatch).
• Security tooling within the Microsoft ecosystem (Defender XDR).
• Automation and scripting (PowerShell, Microsoft Graph API).
• Directory services (Active Directory, Group Policy).
• Experience supporting high‑scale, enterprise end‑user platforms.
• Familiarity with Apple/JAMF environments.

What we expect from a leader at Alter Domus

• Driving Change and Engagement: As a senior leader, you will be responsible for driving change when necessary, delivering communications and directions to the team, and supporting the development and engagement of employees at all levels.
• Culture of Compliance and Accountability: You will drive a culture of compliance and risk control to mitigate financial, operational, and reputational risks, while maintaining a relentless focus on cost and budget discipline.
• Brand and Culture Promotion: As a Senior Manager of Alter Domus, you will promote and build the Alter Domus brand and culture both internally and externally, acting as a role model to our people, clients, and customers.
• Social and Environmental Responsibility: You will be accountable for ensuring that your team maintains the highest social and environmental responsibility and standards.
• Transformational Leadership: Demonstrate high energy and passion for transforming the business, with a commitment to avoiding complacency and striving for success.
• Intellectual Curiosity and Global Mindset: Exhibit intellectual curiosity and a global mindset, enabling effective partnerships across regions and a willingness to challenge the status quo as a change agent.
• Interpersonal Skills and Influence: Possess strong interpersonal skills, with the ability to influence and build trust quickly, navigate complexity and ambiguity, and negotiate with tenacity and focus.
• Resilience and Prioritization: Show resilience and composure under pressure, adept at managing competing demands and prioritizing effectively while navigating challenges with confidence.
• Leadership and Team Development: Ability to lead, motivate, and delegate effectively, fostering a high‑performance culture with clear accountabilities and driving cross‑functional collaboration.
• Integrity and ESG Commitment: Demonstrate a strong commitment to high integrity, ethics, and the application of Environmental, Social, and Governance (ESG) practices.
• Commercial Client Engagement: Serve as a role model for commercial client engagement at the C‑level, demonstrating decisiveness and persuasiveness to achieve results.

Your AD Key Relationships

• Chief Technology Officer and Technology Leadership Team.
• Business Development, Sales Team and Relationship Management Team.
• Regional Leaders, Directors and Senior Managers.
• Finance, Legal & Compliance, Risk Management, IT and the People team.

WHAT WE OFFER: We are committed to supporting your development, advancing your career, and providing benefits that matter to you. Our industry‑leading Alter Domus Academy offers six learning zones for every stage of your career, with resources tailored to your ambitions and resources from LinkedIn Learning. Our global benefits also include:

• Support for professional accreditations such as ACCA and study leave.
• Flexible arrangements, generous holidays, plus an additional day off for your birthday!
• Continuous mentoring along your career progression.
• Active sports, events and social committees across our offices.
• 24/7 support available from our Employee Assistance Program.
• The opportunity to invest in our growth and success through our Employee Share Plan.
• Plus additional local benefits depending on your location.

Equity in every sense of the word: We are in the business of equity, in every sense of the word. For us, this means taking action to ensure every colleague has equal opportunity, valuing every voice and experience across our organisation, maintaining an inclusive culture where you can bring your whole self to work, and making Alter Domus a workplace where everyone feels they belong. We celebrate our differences, and understand that our success relies on diverse perspectives and experiences, working towards shared goals and a common purpose. We take pride in creating a workplace where all our people are empowered to be truly invested in the alternative and bring their whole selves to work. We are committed to ensuring a welcoming recruiting and onboarding process for everyone. Please contact our hiring team if you require any accommodations to make our recruitment process more accessible for you.