Team Leader - UK Service Centre in Elstree

We are seeking a dynamic and experienced Team Leader to oversee the day-to-day running of our UK Optical Fibre Fusion Splicer Service Centre. The successful candidate will be responsible for managing a team of technicians, ensuring high-quality service delivery, and fostering a positive working environment. This role offers an exciting opportunity for a motivated individual with strong leadership and communication skills to contribute to the centre’s success.

Responsibilities:

• Lead and supervise a team of service staff, providing guidance and support to achieve operational targets.
• Coordinate and prioritise inspections, repairs and maintenance services within the Service Centre, ensuring efficient workflow and customer satisfaction.
• Analyse performance data to identify areas for improvement and implement effective solutions.
• Foster a collaborative team environment that encourages development and high morale.
• Communicate effectively with team members, management, and customers.

To be successful in this role, you will need:

• Previous supervisory experience gained in a service maintenance role.
• Knowledge and experience in electro mechanical or opto assemblies.
• Good verbal and written communication skills.
• Good planning, analytical and organisational skills.
• Excellent interpersonal skills to line manage a team, deal with other Company employees at all levels and customers in a professional manner.
• Good computer skills with a sound knowledge of Microsoft Office.
• To be capable of lifting and moving machines and boxes.
• To be able to work to a specific time frame to ensure products are delivered to customers on time.

A recognised qualification in electronics/telecommunications is desirable but not essential. If you have the above experience then we would love to hear from you, so please apply by submitting your current CV and a cover letter to say why we should recruit you. In return you will receive a competitive salary, pension, 25 days holiday plus bank holidays pro-rata, private healthcare and annual medical, life and travel insurance.