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- Tasks: Provide first-line IT support and manage helpdesk tickets.
- Company: Join Sumitomo Heavy Industries, a leader in innovative industrial machinery for over 400 years.
- Benefits: Enjoy competitive salary, pension scheme, and opportunities for skill development.
- Why this job: Be part of a team driving technology for a greener future while enhancing your tech skills.
- Qualifications: Degree in IT preferred; experience in helpdesk support is a plus.
- Other info: Work closely with the IT Systems Administrator and contribute to a collaborative environment.
The predicted salary is between 24000 - 36000 £ per year.
Driving Technology. Driven by People. Join the Team!
Sumitomo Heavy Industries, Ltd. (SHI) is a global integrated manufacturer of industrial machinery with a tradition of excellence and innovation that spans over 400 years. Our divisions “Power Transmission & Controls” (PTC) in EMEIA stands for an established global designer, manufacturer, and supplier of drives, custom drive solutions, industrial gearboxes, electrical motors and variable frequency drives.
Invertek Drives – headquartered in Welshpool, UK – is a fast growing global company dedicated to the design, development and manufacturing of energy saving variable frequency drive technology.
We are committed to acting responsibly in the world in which we operate. Our drive for a cooler planet began nearly 25 years ago with a range of variable frequency drives that reduce energy used by electric motors in applications around the world.
We continue to dedicate our energies to reducing carbon emissions. From electric vehicles to sustainable infrastructure and processes, we are taking steps towards a greener future.
Job Title:
IT Helpdesk Technician
Job Purpose:
Reporting to the IT Manager, The IT Helpdesk Technician will be responsible for providing first-line technical support to staff, assisting in maintaining IT systems, and managing helpdesk tickets. The role will involve working closely with the IT Systems Administrator to ensure the smooth running of all IT infrastructure and services.
Key Responsibilities:
- Provide first-line support to end-users for hardware, software, and network issues.
- Monitor and manage helpdesk tickets, ensuring timely resolution of IT queries.
- Assist the IT Systems Administrator with the maintenance and administration of servers, networks, and other IT systems.
- Install, configure, and maintain company devices including PCs, laptops, printers, and mobile devices.
- Support the onboarding of new employees by setting up user accounts, permissions, and devices.
- Help maintain IT asset records and manage software licenses.
- Escalate complex technical issues to the IT Systems Administrator or relevant vendor support when necessary.
- Contribute to the documentation of IT processes and user guides.
Skills and Qualifications:
- Degree in IT or a related field (preferred but not essential).
- Experience in a helpdesk or first-line IT support role is advantageous.
- Strong knowledge of Windows operating systems and Microsoft Office 365.
- Basic understanding of networking (TCP/IP, DNS, DHCP).
- Ability to troubleshoot hardware and software issues effectively.
- Excellent communication and interpersonal skills.
- Strong organisational skills with the ability to prioritise workloads.
Personal Attributes:
- Proactive and enthusiastic with a willingness to learn.
- Strong problem-solving skills and attention to detail.
- Able to work independently and as part of a team.
- Professional, friendly, and customer-focused attitude.
- Competitive salary based on experience.
- Pension scheme and other company benefits.
- Opportunity to develop technical skills and progress within the IT department.
Drive the future with us!
Ready to take the next step in your career? Join our team and help shape the future of drives.
Apply now and be part of the journey!
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IT Helpdesk Technician employer: Sumitomo Drive Technologies
Contact Detail:
Sumitomo Drive Technologies Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Helpdesk Technician
✨Tip Number 1
Familiarise yourself with the specific technologies and tools mentioned in the job description, such as Windows operating systems and Microsoft Office 365. Being able to demonstrate your knowledge and experience with these tools during your interview will show that you're ready to hit the ground running.
✨Tip Number 2
Brush up on your troubleshooting skills, especially for common hardware and software issues. Prepare to discuss specific examples of how you've resolved technical problems in the past, as this will highlight your practical experience and problem-solving abilities.
✨Tip Number 3
Showcase your communication and interpersonal skills by preparing to discuss how you’ve effectively supported end-users in previous roles. Being able to convey technical information clearly and patiently is crucial for a helpdesk technician.
✨Tip Number 4
Research the company’s commitment to sustainability and energy-saving technologies. Being knowledgeable about their mission and values can help you align your answers during the interview, demonstrating that you’re not just a fit for the role but also for the company culture.
We think you need these skills to ace IT Helpdesk Technician
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in IT support, particularly any roles where you've provided first-line support. Include specific examples of troubleshooting hardware and software issues.
Craft a Strong Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention your proactive attitude and willingness to learn, as well as your strong communication skills.
Highlight Technical Skills: In your application, emphasise your knowledge of Windows operating systems, Microsoft Office 365, and basic networking concepts like TCP/IP, DNS, and DHCP. This will demonstrate your technical proficiency.
Showcase Problem-Solving Abilities: Provide examples in your application that illustrate your problem-solving skills and attention to detail. Mention any specific instances where you successfully resolved IT issues or improved processes.
How to prepare for a job interview at Sumitomo Drive Technologies
✨Know Your Tech Basics
Brush up on your knowledge of Windows operating systems and Microsoft Office 365. Be prepared to discuss how you've used these tools in previous roles, as well as any troubleshooting experiences you may have had.
✨Showcase Your Problem-Solving Skills
Be ready to share specific examples of how you've resolved technical issues in the past. Highlight your thought process and the steps you took to troubleshoot and fix problems, as this will demonstrate your capability in a helpdesk role.
✨Communicate Clearly
Since you'll be providing support to end-users, strong communication skills are essential. Practice explaining technical concepts in simple terms, and be prepared to showcase your interpersonal skills during the interview.
✨Demonstrate Your Enthusiasm
Show your proactive attitude and willingness to learn. Discuss any relevant courses or certifications you've pursued, and express your excitement about the opportunity to contribute to the team and grow within the company.
