Head Waiter - London

Head Waiter - London Head Waiter/Waitress - New Opening, SUMI Marylebone SUMI is entering an exciting new chapter with the opening of our second restaurant in the heart of Marylebone in November 2026. Created by renowned sushi master Endo Kazutoshi and part of Creative Restaurant Group, SUMI has earned a reputation for delivering exceptional Japanese cuisine inspired by authentic traditions, expert craftsmanship and genuine hospitality. Following the success of our Notting Hill neighbourhood restaurant, SUMI Marylebone will be a gem in one of London's most exciting dining destinations showcasing the finest seasonal ingredients, the best sushi preparation and warm, welcoming service. We're looking for talented individuals to join our founding team from day one, help us bring this exceptional restaurant to life, and grow with us as we establish a new benchmark for Japanese dining in London. The Role As our Head Waiter/Waitress, you will be a key member of the front-of-house team, leading by example and helping every service run smoothly. You will combine polished, knowledgeable hospitality with a warm and natural approach, anticipating guests' needs and making sure every visit feels memorable. You will support, guide and mentor the waiters and runners while working closely with management, the kitchen and other departments to deliver a seamless guest experience. What You'll Be Doing Leading by example and delivering warm, attentive and knowledgeable service Supporting waiters and runners throughout service Training and mentoring team members to maintain consistently high standards Developing an excellent knowledge of the food and drinks menus Confidently answering questions and making thoughtful recommendations Communicating with the kitchen about allergies, delays, changes and special requests Anticipating guests' needs and responding professionally to feedback Ensuring the restaurant is set and presented to the required standard Overseeing opening, closing and cleaning procedures Handling orders, bills and payments accurately and discreetly Monitoring restaurant equipment and reporting any requirements to management Providing clear handovers and supporting smooth daily operations What We're Looking For We are looking for an experienced hospitality professional who enjoys leading from the floor and helping others develop. You will need: Previous experience as a Head Waiter/Waitress or Senior Waiter in a quality restaurant Strong food, wine and service knowledge A warm, confident and professional approach Excellent communication and leadership skills The ability to train, motivate and support colleagues Strong organisation and attention to detail The ability to remain calm and make sound decisions during busy services A genuine passion for hospitality and creating memorable experiences Flexibility to work evenings, weekends and bank holidays Salary: Up to 17.01 including service charge, plus benefits Why Join Us? At Creative Restaurant Group, we want people to build careers, not simply fill roles. You will work alongside experienced hospitality professionals, broaden your leadership and product knowledge, and have genuine opportunities to progress into restaurant management and wider leadership roles. Join an exciting new restaurant opening from the very beginning Hands-on leadership training and ongoing development Clear opportunities for career progression The chance to grow across Creative Restaurant Group Staff meals while on duty Employee discounts across participating restaurants Bring your experience, personality and ambition to SUMI Marylebone, and help us build an exceptional service team from day one. Note: Applicants must have the legal right to work in the UK without corporate sponsorship.