At a Glance
- Tasks: Support our team with diary management, travel bookings, and high-quality admin tasks.
- Company: Join Sumer NI, a collaborative and inclusive workplace that values your contributions.
- Benefits: Gain valuable experience in a dynamic environment with opportunities for career growth.
- Other info: We celebrate diversity and support your unique journey at Sumer.
- Why this job: Enjoy variety and problem-solving while working closely with senior stakeholders.
- Qualifications: Experience in a similar role, strong communication skills, and proficiency in Microsoft Office.
The predicted salary is between 30000 - 40000 £ per year.
Joining Sumer NI means becoming part of a collaborative team where your contribution genuinely makes a difference. We're committed to creating an environment where our people are supported to develop, take ownership and build rewarding careers. We're seeking a Personal Assistant who thrives in a fast-paced professional services environment. You'll play a pivotal role in ensuring our Partner and wider team operate efficiently by providing high-quality administrative, organisational and operational support. No two days are the same, making this an excellent opportunity for someone who enjoys variety, problem-solving and working closely with senior stakeholders.
Key Responsibilities
- Diary management for the Partner and wider team
- Booking travel/accommodation for staff conducting on-site client work
- Extensive and efficient email correspondence for Partner, often corresponding on behalf of the Partner
- Answering telephone calls in a timely fashion, taking clear and detailed messages
- Organising meetings, including booking venues, ordering refreshments and basic minute-taking, and ensuring Partner is prepared in advance
- Assisting in the creation of Letters of Engagement and other documents, including formatting and maintaining high levels of accuracy
- Assisting staff with formatting of reports
- Assisting with processing AML checks
- Processing of expenses
- Billing/Invoicing as and when required
- Creation of PowerPoint presentations for marketing purposes
- Arranging social events for the team
- Management of miscellaneous issues
- Covering reception on occasion if necessary
- Handling confidential matters with discretion
Skills, Knowledge & Expertise
- Demonstrable experience in a similar role and industry
- Proven diary and email management skills
- Exceptional standard of written and verbal English
- Competent with Microsoft Office suite
- Proactive mindset and able to take initiative
- Excellent interpersonal skills
- Detail-orientated
- Excellent multi-tasker
At Sumer, we know everyone's journey is different. That's why we're committed to fairness, removing barriers, and giving people the support they need to do their best work. Our values represent what matters most to us and guide how we work every day: We Shine Together, We Do the Right Thing, We Make It Count. We know diverse teams make us stronger. That's why we're creating an inclusive workplace where everyone belongs and differences are valued and celebrated.
Personal Assistant in Lisburn employer: Sumer Northern Ireland
At Sumer NI, we pride ourselves on fostering a collaborative and inclusive work environment where every team member's contribution is valued. As a Personal Assistant, you'll enjoy a dynamic role that offers variety and the chance to work closely with senior stakeholders, all while benefiting from our commitment to employee development and career growth. Located in a vibrant area, we provide a supportive culture that encourages innovation and celebrates diversity, making it an excellent place for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Personal Assistant in Lisburn
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Sumer Northern Ireland. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Sumer Northern Ireland before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Personal Assistant in Lisburn
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Sumer Northern Ireland:Your cover letter is your chance to shine! Tell us why you want to work at Sumer Northern Ireland specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Sumer Northern Ireland!
How to prepare for a job interview at Sumer Northern Ireland
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
