At a Glance
- Tasks: Provide 2nd Line IT support, troubleshoot issues, and manage user accounts.
- Company: Join Sumer, a leading professional services group supporting SMEs across the UK and Ireland.
- Benefits: Permanent position with opportunities for growth and development in a dynamic environment.
- Other info: Collaborate with a talented team and work with cutting-edge technology.
- Why this job: Make a real impact by ensuring smooth IT operations and excellent user support.
- Qualifications: Experience in a 2nd Line role and strong customer service skills required.
The predicted salary is between 30000 - 40000 £ per year.
Sumer is a leading professional services group supporting regional SMEs across the UK and Ireland. As we continue to scale, we are integrating high‑quality accountancy firms into a national organisation with strong local presence.
We are seeking a proactive and skilled IT Support Technician (2nd Line) to support our Monahans hub in Trowbridge or Swindon. This role combines on‑site end‑user support with close collaboration across our central IT function, contributing directly to the reliability, security, and performance of our growing technology environment. You will play a key role in ensuring smooth day‑to‑day operations, delivering excellent user support, and maintaining robust local infrastructure.
Key Responsibilities- User & Desktop Support
- Deliver 2nd Line troubleshooting for laptops, desktops, peripherals, applications, and performance issues.
- Take and manage support calls and tickets, resolving issues at first contact where possible.
- Communicate clearly with users, providing updates and managing expectations.
- Account, Access & Device Management
- Manage user lifecycle processes, including onboarding, leavers, access provisioning, and permissions updates.
- Configure workstations, profile laptops, and ensure new starters receive an effective technical induction.
- Administer Active Directory and Microsoft 365, including mailbox setup, distribution lists, and security groups.
- Systems Maintenance & Administration
- Perform routine system checks, patching validation and monitoring activities.
- Maintain accurate documentation for systems, configurations, and support procedures.
- Security & Compliance
- Support technical activities related to vulnerability management and remediation.
- Work with tools such as Sentinel one, Qualys, Mimecast, and Microsoft 365 Security Portal.
- Assist with triage and response to security alerts under the direction of central IT.
- Vendor & Escalation Management
- Coordinate with third‑party vendors and external partners to resolve technical issues or support local projects.
- Collaboration with Group IT
- Support initiatives relating to Microsoft Windows 11 endpoint environments.
- Microsoft 365 administration and apps.
- Mimecast web filtering and email security.
- Vulnerability scanning and patching using Qualys.
- Hardware configuration to organisational standards.
- Essential
- Solid experience in a 2nd Line role within a multisite or professional services environment.
- Good working knowledge of Windows and Microsoft 365.
- Comfortable taking calls and working with a ticketing system.
- Strong customer service mindset with clear communication skills.
- Willingness to learn, follow procedures, and escalation when appropriate.
- Desirable / Beneficial
- Exposure to Azure administration, conditional access, security policies.
- Experience supporting server or cloud operational tasks.
2nd Line IT Support in Swindon employer: Sumer Group Holdings Limited
Sumer is an exceptional employer, offering a dynamic work environment in Swindon that fosters collaboration and professional growth. With a strong commitment to supporting regional SMEs, employees benefit from a culture of innovation, comprehensive training opportunities, and the chance to make a meaningful impact within a national organisation. Join us to be part of a team that values your contributions and prioritises your career development.
Contact Details:
Sumer Group Holdings Limited Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land 2nd Line IT Support in Swindon
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Sumer Group Holdings Limited values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Sumer Group Holdings Limited might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Sumer Group Holdings Limited!
✨Direct Apply to Sumer Group Holdings Limited
Let's not forget to apply directly through the Sumer Group Holdings Limited website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace 2nd Line IT Support in Swindon
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Sumer Group Holdings Limited.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Sumer Group Holdings Limited. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Sumer Group Holdings Limited
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
