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- Tasks: Provide top-notch IT support and troubleshoot issues for clients nationwide.
- Company: Join RMT Technology, a leader in innovative IT solutions.
- Benefits: Enjoy remote work flexibility, competitive salary, and career growth opportunities.
- Why this job: Be the go-to tech hero, solving real problems and making a difference.
- Qualifications: Experience in IT support, strong knowledge of Windows OS and Microsoft 365.
- Other info: Work in a diverse and inclusive environment that values your unique journey.
The predicted salary is between 28800 - 48000 £ per year.
RMT Technology delivers innovative IT solutions that keep businesses running smoothly, securely, and efficiently. We’re looking for an experienced IT Service Desk Engineer to join our team and be the first point of contact for technical support across our nationwide client base. This role will be based remotely; however, the successful candidate will need to be based in the surrounding areas of Twyford enabling regular visits to our client sites in the area.
Key Responsibilities
- Regular on-site visits to clients as required delivering first and second line support for IT issues. This may include a presence at the client sites in the event of unforeseen IT incidents co-ordinating resolution with the Managed Service team in Newcastle-upon-Tyne.
- Act as the first line of support for IT issues via phone, email, and ticketing systems.
- Troubleshoot hardware, software, and network problems, escalating when required.
- Manage user accounts and access rights in Microsoft 365 and Active Directory.
- Configure and support desktops, laptops, and mobile devices.
- Keep tickets updated and resolved in line with SLAs.
- Assist with IT projects, rollouts, and system improvements.
- Collaborate with our office-based team in Newcastle-upon-Tyne.
Skills, Knowledge & Expertise
- Proven experience in an IT support or service desk role.
- Strong knowledge of Windows OS, Microsoft 365, and Active Directory.
- Good understanding of networking basics (DNS, DHCP, VPN, TCP/IP).
- Familiarity with ITSM tools (ServiceNow, Freshservice, etc.).
- Excellent troubleshooting and problem-solving skills.
- Customer-focused with strong communication skills.
- Demonstrated ability to work independently in a remote environment maintaining productivity, accountability and communication with the broader team.
- A full and valid Driving Licence will be required to attend client site visits.
Belong @ Sumer
At Sumer, we know everyone’s journey is different. That’s why we’re committed to fairness, removing barriers and giving people the support they need to do their best work. If you need any support during the hiring process, just let us know. Our values represent what matters most to us and guide how we work every day:
- We Shine Together
- We Do the Right Thing
- We Make It Count
We know diverse teams make us stronger. That’s why we’re creating an inclusive workplace where everyone belongs and differences are valued and celebrated.
Service Desk Engineer in Newcastle upon Tyne employer: Sumer Group Holdings Limited
Contact Detail:
Sumer Group Holdings Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Desk Engineer in Newcastle upon Tyne
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT world, especially those who might know about openings at companies you're interested in. A friendly chat can sometimes lead to a referral, which is gold when it comes to landing that Service Desk Engineer role.
✨Tip Number 2
Prepare for the interview by brushing up on your troubleshooting skills. Be ready to demonstrate how you’d handle real-life IT issues, as this will show your potential employer that you’re not just book-smart but also practical. We want to see you shine!
✨Tip Number 3
Don’t forget to research the company culture! Understanding RMT Technology’s values and how they align with yours can give you an edge during interviews. Plus, it shows you’re genuinely interested in being part of their team.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take the initiative to connect directly with us. Let’s get you on board!
We think you need these skills to ace Service Desk Engineer in Newcastle upon Tyne
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your IT support experience, especially with Windows OS and Microsoft 365, to show us you’re the right fit for the Service Desk Engineer role.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you’re passionate about IT support and how your previous experiences have prepared you for this role. Don’t forget to mention your customer-focused approach and problem-solving skills!
Showcase Your Communication Skills: Since this role involves a lot of communication, make sure your application reflects your ability to convey technical information clearly. Use straightforward language and keep it professional yet friendly.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates during the hiring process.
How to prepare for a job interview at Sumer Group Holdings Limited
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Windows OS, Microsoft 365, and Active Directory. Be ready to discuss how you've used these tools in past roles, as well as any troubleshooting experiences you've had. This will show that you're not just familiar with the tech, but that you can handle real-world issues.
✨Demonstrate Your Customer Focus
As a Service Desk Engineer, you'll be the first point of contact for clients. Prepare examples of how you've provided excellent customer service in previous roles. Think about specific situations where you resolved issues effectively and kept clients informed throughout the process.
✨Show Off Your Problem-Solving Skills
Be ready to tackle some hypothetical IT problems during the interview. Practice explaining your thought process when troubleshooting hardware or software issues. This will help the interviewers see how you approach challenges and your ability to think on your feet.
✨Communicate Clearly and Confidently
Since this role involves a lot of communication, practice articulating your thoughts clearly. Whether it's over the phone, via email, or in person, being able to convey technical information in an understandable way is crucial. Consider doing mock interviews with friends to build your confidence.
