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For Companies At a Glance
- Tasks: Provide first-line IT support and troubleshoot technical issues for users.
- Company: Join RMT Technology, a leader in innovative IT solutions.
- Benefits: Permanent position with competitive salary and opportunities for growth.
- Why this job: Be the go-to tech hero and make a difference in a dynamic team.
- Qualifications: 1-3 years in IT support with strong troubleshooting skills.
- Other info: Exciting projects and a chance to enhance your IT expertise.
The predicted salary is between 30000 - 42000 £ per year.
RMT Technology delivers innovative IT solutions that keep businesses running smoothly, securely, and efficiently. We’re looking for an enthusiastic IT Service Desk Engineer to join our team and be the first point of contact for technical support across the business.
Key Responsibilities
- Act as the first line of support for IT issues via phone, email, and ticketing systems.
- Troubleshoot hardware, software, and network problems, escalating when required.
- Manage user accounts and access rights in Microsoft 365 and Active Directory.
- Configure and support desktops, laptops, and mobile devices.
- Keep tickets updated and resolved in line with SLAs.
- Assist with IT projects, rollouts, and system improvements.
Skills, Knowledge and Expertise
- 1–3 years’ experience in IT support or service desk role.
- Strong knowledge of Windows OS, Microsoft 365, and Active Directory.
- Good understanding of networking basics (DNS, DHCP, VPN, TCP/IP).
- Familiarity with ITSM tools (ServiceNow, Freshservice, etc.).
- Excellent troubleshooting and problem‑solving skills.
- Customer-focused with strong communication skills.
IT Service Desk Engineer in Newcastle upon Tyne employer: Sumer Group Holdings Limited
Contact Detail:
Sumer Group Holdings Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Service Desk Engineer in Newcastle upon Tyne
✨Tip Number 1
Network, network, network! Reach out to your connections in the IT world, especially those who work in service desk roles. They might have insider info on job openings or can even refer you directly.
✨Tip Number 2
Prepare for the interview by brushing up on common IT support scenarios. Think about how you'd troubleshoot issues with Windows OS or Microsoft 365. We want you to show off your problem-solving skills!
✨Tip Number 3
Don’t forget to showcase your customer service skills during interviews. Being the first point of contact means you need to be approachable and clear in your communication. Let’s make sure they see that side of you!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace IT Service Desk Engineer in Newcastle upon Tyne
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in IT support and showcases your skills with Windows OS, Microsoft 365, and Active Directory. We want to see how your background aligns with the role of an IT Service Desk Engineer!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Tell us why you're passionate about IT support and how you can contribute to our team. Be sure to mention any relevant projects or experiences that demonstrate your problem-solving skills.
Show Off Your Communication Skills: As the first point of contact for technical support, strong communication is key. In your application, highlight examples where you've effectively communicated with customers or colleagues to resolve issues.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen on joining our team!
How to prepare for a job interview at Sumer Group Holdings Limited
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Windows OS, Microsoft 365, and Active Directory. Be ready to discuss how you've used these tools in past roles, as well as any troubleshooting experiences you've had. This will show that you're not just familiar with the tech, but that you can handle real-world issues.
✨Practice Your Troubleshooting Skills
Prepare for common IT issues that might come up during the interview. Think about how you would approach problems related to hardware, software, and networking. You might even want to run through a few mock scenarios with a friend to get comfortable explaining your thought process.
✨Show Off Your Customer Service Skills
As an IT Service Desk Engineer, you'll be the first point of contact for users. Highlight your customer-focused approach and strong communication skills. Share examples of how you've successfully resolved user issues in the past, and how you kept them informed throughout the process.
✨Familiarise Yourself with ITSM Tools
If you have experience with ITSM tools like ServiceNow or Freshservice, make sure to mention it. If not, do a bit of research on these platforms and be prepared to discuss how they can improve ticket management and service delivery. Showing that you're proactive about learning can really impress the interviewers.
