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For Companies At a Glance
- Tasks: Lead a team to deliver top-notch customer support for Turbo Services.
- Company: Join Sulzer, a leading engineering company with a legacy of innovation.
- Benefits: Enjoy competitive salary, annual bonus, private medical insurance, and 33 days annual leave.
- Why this job: Make a real impact in critical industries while developing your leadership skills.
- Qualifications: Strong communication skills and technical knowledge of Turbo machinery required.
- Other info: Opportunities for continuous learning and career growth in a diverse environment.
The predicted salary is between 36000 - 60000 £ per year.
Sulzer is a leading engineering company with a proud heritage of innovation. Join our global team to grow your expertise and develop innovative solutions that enable a prosperous and more sustainable society. At Sulzer Ellon, we are proud to be one of Sulzer's largest UK service centres delivering world-class engineering solutions for rotating equipment. Our Turbo Services division is at the heart of supporting critical industries such as oil & gas, power generation, and industrial operations. With over 100 skilled professionals onsite, we provide expert repair and maintenance services that keep essential machinery running.
Due to an internal promotion, we have an opportunity for a Customer Support Manager to take responsibility for our Turbo Services support team, ensuring seamless service delivery and strong customer relationships.
What you'll do:
- Manage and mentor a team of Customer Support Engineers and Technical Focal Points to meet client requirements and company targets.
- Act as the key liaison with customers, providing work-in-progress updates and uncovering opportunities for future service business.
- Identify reliability or service life issues and propose technical and commercial improvements aligned with Sulzer's Turbo Services capabilities.
- Ensure compliance with customer contracts, KPIs, and legal/commercial requirements.
- Maintain accurate forecasting and pipeline visibility using SAP and Salesforce systems.
- Promote Sulzer's Turbo Services portfolio to strengthen our market position.
What we're looking for:
- Excellent communication, interpersonal, and organisational skills; you'll be the key link between Sulzer and our customers.
- Strong technical knowledge of Turbo machinery and systems with a focus on centrifugal compression.
- Proven ability to manage customer contracts, KPIs, and compliance requirements.
- Commercial awareness and experience in a similar role, ideally within rotating equipment or turbomachinery services.
- Ability to mentor and develop team members, driving performance and capability.
- Skilled in using ERP (preferably SAP) and CRM (preferably Salesforce) systems for accurate forecasting and pipeline management.
- A proactive approach to identifying reliability issues and proposing technical and commercial improvements.
- Ideally HNC or equivalent in an engineering discipline.
What We Offer You:
- A competitive basic salary.
- An annual bonus based on a combination of company performance and your individual contribution.
- Private Medical Insurance.
- 33 days annual leave.
- Defined pension contributions.
- Access to Medicash, helping you cover everyday health costs like dental, optical, and physiotherapy, plus a range of wellbeing perks.
- Confidential support via Employee Assistance Programmes.
- Discounted personal car leasing for you, your family, and friends.
- Long Service Awards celebrating your commitment.
- Continuous learning opportunities through Sulzer Learning Pathways.
Sulzer is an equal opportunity employer. We believe in the strength of a diverse workforce and are committed to offering an inclusive work environment. We are proud to be recognized as a Top Employer 2025 in Brazil, China, Finland, Germany, Ireland, Switzerland, South Africa, the UK, and the USA.
Sulzer Careers Customer Support Manager Turbo Services employer: Sulzer
Contact Detail:
Sulzer Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sulzer Careers Customer Support Manager Turbo Services
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Sulzer, especially in the Turbo Services division. They can give you insider tips and maybe even put in a good word for you.
✨Tip Number 2
Prepare for the interview by brushing up on your technical knowledge of turbo machinery. Be ready to discuss how you can improve service delivery and customer relationships, as that’s what they’re really after!
✨Tip Number 3
Show off your communication skills! During interviews, make sure to highlight your experience in managing teams and liaising with customers. They want someone who can keep everyone in the loop and drive performance.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the Sulzer team.
We think you need these skills to ace Sulzer Careers Customer Support Manager Turbo Services
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Customer Support Manager role. Highlight your experience with turbo machinery and any relevant technical knowledge. We want to see how your skills align with what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about the role and how you can contribute to our Turbo Services team. Be sure to mention any specific achievements that demonstrate your capabilities.
Show Off Your Communication Skills: Since you'll be the key link between us and our customers, it's essential to showcase your excellent communication skills. Use clear and concise language in your application to reflect this quality right from the start.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates. Plus, it’s super easy!
How to prepare for a job interview at Sulzer
✨Know Your Turbo Machinery
Make sure you brush up on your technical knowledge of turbo machinery and centrifugal compression systems. Be ready to discuss specific examples of how you've tackled reliability issues or proposed improvements in past roles. This will show that you understand the core of what Sulzer does.
✨Showcase Your Communication Skills
As a Customer Support Manager, you'll be the key link between Sulzer and its customers. Practice articulating your thoughts clearly and confidently. Prepare to share examples of how you've successfully managed customer relationships and provided updates on work-in-progress.
✨Familiarise Yourself with SAP and Salesforce
Since you'll be using ERP and CRM systems for forecasting and pipeline management, it’s crucial to demonstrate your proficiency with SAP and Salesforce. If you have experience with these systems, be prepared to discuss how you've used them to meet KPIs and manage contracts effectively.
✨Prepare Questions for the Interviewers
Interviews are a two-way street! Prepare insightful questions about the team dynamics, company culture, and future projects within the Turbo Services division. This not only shows your interest in the role but also helps you gauge if Sulzer is the right fit for you.
