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For Companies At a Glance
- Tasks: Manage client relationships and coordinate projects to ensure exceptional service delivery.
- Company: Join Sulzer, a leading engineering company with a commitment to innovation and sustainability.
- Benefits: Enjoy competitive salary, annual bonuses, 33 days leave, and health perks.
- Why this job: Be the vital link in delivering world-class engineering solutions for critical industries.
- Qualifications: Strong technical knowledge of rotating machinery and excellent communication skills required.
- Other info: Join a diverse team with continuous learning opportunities and support for ex-military personnel.
The predicted salary is between 30000 - 50000 £ per year.
Sulzer is a leading engineering company with a proud heritage of innovation. Join our global team to grow your expertise and develop innovative solutions that enable a prosperous and more sustainable society. At Sulzer Ellon, we are proud to be a powerhouse in the repair and maintenance of rotating equipment serving major players in the oil & gas, power generation, and industrial sectors. With over 100 skilled professionals onsite, our Ellon facility is one of Sulzer's largest UK service centres delivering world-class engineering solutions that keep critical industries moving. We specialise in the overhaul, repair, and upgrade of pumps, turbines, compressors, and other rotating machinery. Our team works closely with global energy companies, utilities, and industrial operators ensuring reliability, efficiency, and innovation in every project.
Your main responsibilities:
- As a Customer Support Engineer, you'll be the vital link between our clients and our operations team.
- You'll manage projects from order to delivery ensuring timelines, quality, and commercial targets are met.
- Own client relationships, keep them informed, anticipate needs, and deliver exceptional service.
- Coordinate complex projects, liaise with technical, quality, and production teams to keep everything on track.
- Drive continuous improvement, embrace lean principles, and help us stay ahead in safety, quality, and efficiency.
What We're Looking For:
- Strong technical knowledge of rotating machinery and systems.
- Excellent communication and organisational skills.
- Commercial awareness and experience in a similar role.
- Ideally an HNC or equivalent in engineering.
What We Offer You:
- A competitive basic salary.
- Annual companywide bonus.
- 33 days annual leave.
- Defined pension contributions.
- Access to Medicash helping you cover everyday health costs like dental, optical, and physiotherapy plus a range of wellbeing perks.
- Confidential support via Employee Assistance Programmes.
- Discounted personal car leasing for you, your family, and friends.
- Long Service Awards celebrating your commitment.
- Continuous learning opportunities through Sulzer Learning Pathways.
Sulzer is a Bronze Award holder under the MoD's Defence Employer Recognition Scheme meaning we actively welcome and support ex-military personnel and reservists in building successful careers with us.
Sulzer is an equal opportunity employer. We believe in the strength of a diverse workforce and are committed to offering an inclusive work environment. Sulzer has been recognised as a 2025 Top Employer in 9 countries - Brazil, China, Finland, Germany, Ireland, Switzerland, South Africa, the UK, and the USA. Having 5 certified countries in Europe also means we've earned the title of European Top Employer. This achievement truly reflects the incredible culture and commitment of our teams around the world.
Sulzer Careers Customer Support Engineer employer: Sulzer
Contact Detail:
Sulzer Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sulzer Careers Customer Support Engineer
✨Tip Number 1
Network like a pro! Reach out to current or former Sulzer employees on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by knowing your stuff! Brush up on your technical knowledge of rotating machinery and think about how you can showcase your problem-solving skills. We want to see how you can bring value to our team!
✨Tip Number 3
Show off your communication skills! During interviews, make sure to articulate your thoughts clearly and confidently. Remember, as a Customer Support Engineer, you'll be the vital link between clients and our operations team.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining the Sulzer family.
We think you need these skills to ace Sulzer Careers Customer Support Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Customer Support Engineer role. Highlight your technical knowledge of rotating machinery and any relevant experience you have in similar roles. We want to see how your skills align with what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about the role and how you can contribute to our team at Sulzer. Don’t forget to mention your excellent communication and organisational skills!
Showcase Your Projects: If you've managed projects before, make sure to showcase them in your application. We love seeing how you've coordinated complex tasks and delivered results. This will help us understand your project management skills better!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way to ensure your application gets to us directly. Plus, you’ll find all the details you need about the role and our company!
How to prepare for a job interview at Sulzer
✨Know Your Rotating Machinery
Brush up on your technical knowledge of rotating machinery and systems. Be prepared to discuss specific examples from your experience that demonstrate your expertise. This will show the interviewers that you understand the core of what Sulzer does.
✨Master Communication Skills
As a Customer Support Engineer, communication is key. Practice articulating complex ideas clearly and concisely. Think about how you can convey technical information to clients who may not have a technical background, as this will be crucial in your role.
✨Project Management Prowess
Familiarise yourself with project management principles, especially in relation to coordinating complex projects. Be ready to share examples of how you've successfully managed timelines and quality in previous roles, as this will highlight your organisational skills.
✨Embrace Continuous Improvement
Sulzer values innovation and efficiency, so come prepared to discuss how you've implemented lean principles or driven continuous improvement in past positions. This will demonstrate your alignment with their goals and your proactive approach to problem-solving.
