At a Glance
- Tasks: Lead and manage our Ipswich and Southampton Service Centres, driving operational excellence and safety.
- Company: Join Sulzer, a leading engineering company with a focus on innovation and sustainability.
- Benefits: Enjoy a competitive salary, annual bonus, private medical insurance, and 33 days annual leave.
- Other info: We value diversity and offer continuous learning opportunities for career growth.
- Why this job: Shape the future of UK operations while making a real impact in the engineering sector.
- Qualifications: Proven leadership experience in an operational environment, ideally in industrial engineering.
The predicted salary is between 60000 - 70000 € per year.
Sulzer is a leading engineering company with a proud heritage of innovation. Join our global team to grow your expertise and develop innovative solutions that enable a prosperous and more sustainable society.
About the role
We are looking for a Service Centre Manager to lead our Ipswich and Southampton Service Centres. This is a pivotal, multi-site leadership role shaping the future of our UK operations, combining strategic oversight, operational excellence, and cultural transformation.
Our Southampton and Ipswich sites bring together skilled specialists delivering overhaul, repair, and upgrade services for pumps, turbines, compressors, and other rotating machinery. Working with major global energy companies, utilities, and industrial operators, we’re focused on reliability, innovation, and customer success.
Your main tasks and responsibilities:
- Own the P&L for both the Southampton and Ipswich Service Centres, delivering expected returns while maintaining exceptional safety and customer satisfaction.
- Lead and role model strong health and safety behaviours, embedding a positive, proactive safety culture across both locations.
- Develop a future‐ready organisation, ensuring capability, workforce planning, and talent management are effectively aligned across the two sites.
- Execute business growth plans, identifying and realising market and product opportunities while effectively managing risk.
- Build, coach, and develop high‐performing management teams at both sites, ensuring consistency in standards, behaviours, and operational practices.
- Monitor, analyse, and report on performance, using key metrics to drive accountability and continuous improvement.
- Collaborate closely with Sales and Commercial teams to align operational capacity with customer requirements (SIOP).
- Embed compliance and operational excellence, ensuring both sites consistently follow best practices.
- Communicate strategy, progress, and results clearly, both within and across the wider regional operations organisation.
To succeed in this role, you will need:
- Proven experience leading people in an operational environment, ideally across multiple sites in an Industrial Engineering environment.
- Experience in business management, P&L ownership, and aftermarket or service-based environments.
- A track record of driving transformation, growth, or organisational change.
- Strong understanding of health, safety, and environmental requirements.
- LEAN/Continuous Improvement experience (desirable).
- NEBOSH qualification (desirable).
What we offer you:
- A competitive basic salary.
- An annual bonus based on a combination of company performance and your individual contribution.
- Private Medical Insurance.
- Car / Car Allowance.
- 33 days annual leave.
- Defined pension contributions.
- Confidential support via Employee Assistance Programmes.
- Discounted personal car leasing for you, your family, and friends.
- Long Service Awards celebrating your commitment.
- Continuous learning opportunities through Sulzer Learning Pathways.
Sulzer is an equal opportunity employer. We believe in the strength of a diverse workforce and are committed to offering an inclusive work environment.
Service Centre Manager - Ipswich & Southampton in Suffolk employer: Sulzer
Sulzer is an exceptional employer, offering a dynamic work environment in Ipswich and Southampton where innovation meets operational excellence. With a strong focus on employee growth through continuous learning opportunities and a commitment to health and safety, we foster a culture that values diversity and inclusion. Our competitive benefits package, including private medical insurance and generous annual leave, ensures that our team members are well-supported as they lead the future of our service centres.
StudySmarter Expert Advice🤫
We think this is how you could land Service Centre Manager - Ipswich & Southampton in Suffolk
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Sulzer on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by researching the company culture and values. Show us how your leadership style aligns with their focus on safety and operational excellence. We love candidates who can demonstrate a genuine interest in our mission!
✨Tip Number 3
Practice your STAR technique for answering behavioural questions. We want to hear about specific situations where you've led teams or driven transformation. Be ready to share those success stories!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows us you’re serious about joining our team.
We think you need these skills to ace Service Centre Manager - Ipswich & Southampton in Suffolk
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Service Centre Manager role. Highlight your leadership experience, especially in operational environments, and don’t forget to mention any P&L ownership you've had!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you’re the perfect fit for our Ipswich and Southampton Service Centres. Share specific examples of how you've driven transformation and growth in previous roles.
Showcase Your Safety Mindset:Since health and safety are crucial in this role, make sure to emphasise your commitment to safety practices. Mention any relevant qualifications like NEBOSH or your experience in embedding a positive safety culture.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it shows us you’re keen on joining our team at Sulzer!
How to prepare for a job interview at Sulzer
✨Know Your Numbers
As a Service Centre Manager, you'll be responsible for the P&L of both sites. Brush up on your financial acumen and be ready to discuss how you've managed budgets in the past. Bring specific examples of how you’ve driven profitability while maintaining customer satisfaction.
✨Safety First
Health and safety is a big deal in this role. Familiarise yourself with relevant health and safety regulations and be prepared to share how you've fostered a safety culture in previous positions. Highlight any NEBOSH qualifications or LEAN experience you have.
✨Showcase Your Leadership Style
This position requires strong leadership across multiple sites. Think about your management style and be ready to discuss how you've built and developed high-performing teams. Share specific instances where you've successfully led transformation or change.
✨Align with Company Values
Sulzer values innovation and customer success. Research their recent projects and initiatives, and think about how your experience aligns with their goals. Be prepared to discuss how you can contribute to their mission of delivering exceptional service and operational excellence.
