Key Account Manager - Municipal Water in Liverpool

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About the role

We’re looking for a high-impact Key Account Manager to take ownership of one of our most significant long-term utility partnerships – a major regional water provider serving millions of customers across the North West of England. This is a commercially critical role where you will own the account strategy end-to-end—driving growth across capital projects (pump packages and related equipment) and aftermarket services, while shaping the future of a well-established, high-value relationship.

Your main responsibilities:

• Own the P&L and growth strategy for a utility account, with clear accountability for revenue and margin performance.
• Drive the narrative with the customer—positioning us as a trusted, strategic partner across both capital investment and lifecycle services.
• Lead and coordinate a multi-disciplinary account team, ensuring alignment across sales, service, engineering and delivery.
• Build and deepen senior stakeholder relationships, influencing decision-making at operational and strategic levels.
• Develop and execute a long-term account development plan, aligned to the customer’s AMP cycles and investment priorities.
• Provide accurate forecasting, pipeline management and reporting.
• Act as the voice of the customer internally, ensuring continuous improvement and delivery excellence.

What We’re Looking For

Whilst this is a remote role, we have a preference for candidates based in the North West of England. Regular customer visits and face-to-face engagement are essential to building relationships, providing effective support, and maintaining a strong presence across the region.

• Proven experience in a Key Account Management or Strategic Account role within engineering, industrial or utilities environments.
• Strong commercial acumen with experience owning revenue targets and driving growth.
• Background in pumps, rotating equipment, or fluid handling systems is highly desirable. Alternatively, direct experience working closely with a UK-based water utility provider is a strong advantage.
• Demonstrated ability to build and manage high-value, long-term customer relationships.
• Experience leading or influencing cross-functional teams without direct line management.
• Confident communicator, capable of engaging at both technical and executive levels.
• Strategic mindset with the ability to translate customer needs into tangible commercial outcomes.

What we offer you

• A fully remote home based role with travel across regions.
• A competitive basic salary.
• Annual personal bonus scheme based on company and personal performance.
• Private Medical Insurance.
• 33 days annual leave.
• Defined pension contributions.
• Access to Medicash helping you cover everyday health costs like dental optical and physiotherapy plus a range of wellbeing perks.
• Confidential support via Employee Assistance Programmes.
• Access to discounts on shopping entertainment lifestyle plus opportunity to apply for Costco membership.
• Discounted personal car leasing for you your family and friends.
• Long Service Awards celebrating your commitment.
• Continuous learning opportunities through Sulzer Learning Pathways.

As a Silver Award holder of the MoD Defence Employer Recognition Scheme, we welcome and support veterans, reservists and Cadet Adult Volunteers with policies for training, camps and deployment, plus a growing internal military network.

Sulzer is an equal opportunity employer. We believe in the strength of a diverse workforce and are committed to offering an inclusive work environment.

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