Customer Support Engineer Apprentice

Sulzer is a leading engineering company with a proud heritage of innovation. Join our global team to grow your expertise and develop innovative solutions that enable a prosperous and more sustainable society.

About the role

Sulzer Aberdeen is expanding — and we’re on the lookout for motivated apprentices who want to build a career in engineering, projects, and customer support. If you’re curious, organised, and excited about working with real engineering projects across Scotland, this could be an ideal first step into the industry.

As an Apprentice Customer Support Engineer, you’ll become the link between our customers and our technical teams. You’ll help keep major engineering projects on track, spot opportunities, and make a real difference to how we deliver work. You’ll work with experienced colleagues, grow your skills, and be treated as a valued member of the team from day one.

What You’ll Be Doing

• Keeping customers in the loop: You’ll update clients on progress, flag any changes early, and help keep everything running to plan.
• Supporting sales activity: You’ll help manage the sales funnel, keeping information accurate and up to date.
• Teamwork at its best: Work alongside technical, quality, and operations teams to keep jobs moving and standards high.
• Coordinating suppliers: Partner with our Contracts Support Expeditor to ensure external services arrive on time and match the quality we expect.
• Working with real data: Use information from across the business to create accurate job costings, issue tenders, and support commercial decisions.
• Shaping the bigger picture: Get involved in strategy discussions, help analyse the market, and support your teammates as part of our Contracts Team.

What You’ll Study as an Apprentice

Your learning will combine:

• On‑the‑job training at Sulzer Aberdeen
• Day‑release or block‑release study at a local Scottish college (NESCol)
• Real project experience from the very start

We’ll support you every step of the way.

Minimum Qualifications

National 5s at grades A–C (or equivalent) in:

• English
• Maths
• A STEM subject (Physics, Engineering Science, Design & Manufacture, or similar)

If you have Highers, great — but they’re not essential.

Personal Qualities

• Great communication and organisational skills, and the ability to work well with customers and colleagues.
• An interest in engineering; if you’re technically minded, we can help you learn the rest.
• You’ll understand the importance of deadlines, budgets, and delivering on promises.

Why This Role Is Brilliant for an Apprentice

You’ll be:

• Trusted with real responsibility
• Seen as a key member of the team
• Supported by experienced mentors
• Given genuine progression opportunities within a global engineering company

You won’t just be observing — you’ll be contributing to live engineering projects across Scotland and beyond.

What We Can Offer

• Competitive apprentice pay that increases as you progress
• Mentoring and support from experienced engineering professionals
• A structured training and development programme
• Opportunities to work with modern technology and innovative applications
• Sponsored education with pathways to higher qualifications
• Potential short placements at other UK sites
• Opportunities to work with teams or customers internationally
• Strong potential for a permanent role on successful completion
• Long‑term development and progression routes within Sulzer
• A UK-wide apprentice community of more than 80 peers
• 33 days’ holiday (including bank holidays)
• Company pension scheme

Year 1 – Full‑Time College

You’ll spend your first year at college working towards a Level 2 or Level 3 engineering qualification. This gives you the foundation knowledge and core skills you’ll need before joining the team on-site.

Years 2, 3 & 4 – On‑Site Development

From your second year onwards, you’ll be based within our engineering teams. You’ll gain hands‑on experience, apply what you’ve learned, and continue your studies towards a Level 3 qualification and your final Apprenticeship Standard. Throughout this time you’ll receive regular mentoring, internal training, and opportunities to broaden your experience across different engineering tasks.

Sulzer is an equal opportunity employer. We believe in the strength of a diverse workforce and are committed to offering an inclusive work environment.

We are proud to be recognized as a Top Employer 2026 in Brazil, Canada, China, Finland, Germany, Ireland, Mexico, Switzerland, South Africa, the UK and the USA.